American Express will discontinue concierge e-mail service for Platinum cardholders starting 8/18/21. Cardholders will instead need to call in to access the concierge service. It seems this is really a cost cutting exercise as I suspect cardholders are much more likely to use this service when they can fire off an e-mail rather than calling in. Given this is supposed to be a premium card and service it’s disappointing that this feature is becoming less useful. Wait times have been bad for these e-mail requests, but that could be resolved by adding additional staff.
Hat tip to TPG
