Update 9/27/24: This has now been fixed.
Yesterday Hawaiian/Alaska transfers went live. Some users reported receiving the following error:
You are not eligible for this exchange. Please check the FAQ section for more details or contact your Loyalty provider
According to datapoints collected on reddit this appears to be occurring if you have a two letter first OR last name. I assume this will be fixed but it’s good to know for those that are affected by this.
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getting the following error message and names on account match. any ideas?
"You are not eligible for this exchange. Please check the FAQ section for more details or contact your Loyalty provider."
I am getting the same error. Did you get this resolved? I don't have a two letter last name.
yes. my DOB did not match.
Same with me, did you get yours transferred?
OH no!
no OH!
Yo Yo Ma will sue
I doubt that anyone will sue for a problem that was fixed that quickly.
Yo Ma Ma called, I’m not interested.
The issue was fixed and I was able to transfer miles with 2 letter last name.
Cheers.
Who is the genies wrote the code? 😂
Be honest, was it yu?
It’s Dr Yu, I didn’t go to nine years of traitor school to be called Mr Yu
Is there the same problem for one letter names? If so, I pity the fool who wrote the code.
Looks like someone didn't write enough unit tests!
Not just that they didn't write tests, they also didn't subject it to enough human tests.
A person writing a test can only test for things they think of and things they can actually test.
A person running a human test who has a knack for trying various random things may find an issue that a planned test wouldn't, plus interactions between multiple pieces of software for which it's hard (and sometimes impossible) to write automated tests.
That's the situation we have at our company, where we write complex software to manage equipment, controlled by separate touch display panels, and it's impossible to create a automated test that covers absolutely everything. And in our case, it's impossible to write a test that covers pushing and scrolling on a touch panel that controls our software, without creating a complex robot with hand gestures.
You can't guarantee that a human will catch everything in a limited amount of time, but a good human tester may have a better chance than an automated test, especially when there are multiple pieces of software running together and a human input is part of the test.
Push to prod, fix later!
Just curious what's their decision making process on this...
Can confirm. I have a two-letter last name and received the "You are not eligible for this exchange" error
Phew, I just missed the mark. I have a 3 letter last name lol.