Update: People that applied well after 12AM PST & well after 2/1 are also still showing the $150 bonus confirmation rather than $225. It seems like Santander hasn’t updated their back end systems to the new $225 offer yet. I’m hoping this is good news for those that applied before 12AM PST!
Bad news bears: this might be a headache.
Because the $225 Santander offer seemed to go up around midnight EST, I didn’t consider different timezones when writing the post or applying. It looks like that was a mistake on my part (mea culpa): I’ll explain the problem and what you should do (hold tight) below.
Contents
The Problem
If you set up an online banking login during the application process, you can check the status of your application by logging in at this link. If you click “Show other information” under the “Other Information” section, you can view completed applications, agreements, disclosures, and uploaded documents–with time stamps. The problem? My application is timestamped in PST, though nothing on the site indicated that this would be the case. Despite using the promo code “WINTER225” when it was February 1 my time (EST), my documents show that the $150 offer (that ended January 31) linked to my account. Not good!
The Solution
Hold tight. I called 1-877-860-9753 (as the website says) and the representative I spoke to said that there’s been a huge response to the promotion and that they can’t currently access any information about it. I was told that everything should be up and running in a few days and to call back then.
I don’t know how difficult Santander is to deal with, but I am hoping that getting this corrected will not be a big headache. It is possible that a manual review of accounts will correct this error before I have to call back. I will update you once I know more.
My deepest apologies to any readers (such as these two) who were caught up in this snafu. You can drop DPs, comments, or questions below.
