Paypal sent out an email with two temporary enhancements to seller protection:
- Extending seller protection to cover eligible purchases of intangible goods starting on April 13, 2020 with no expiration. Sounds like this protection will go on indefinitely, it might help for people selling things like gift cards.
- Extending the time you have to respond to most types of customer disputes – doubling it from 10 to 20 days through April 30, 2020.
Other things Paypal is doing for their businesses:
- Offering 2% cash back on their Paypal business debit card.
- Waiving the $10 fee for instant transfers to the debit card.
- Waiving Paypal fees on purchases which were charged back fees.
- Extending seller protection to cover eligible purchases of intangible goods starting on April 13, 2020 with no expiration. Seller Protection limits apply.
- We have extended the time you have to respond to most types of customer disputes – doubling it from 10 to 20 days through April 30, 2020.
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'Seller Protection' is nothing but a joke on any seller who thinks Ebay/Paypal gives him any protection. My personal experience is that if someone buys and pays for items from multiple sellers at the same time, then after the multiple sellers mail the items and notify the customer that they have been mailed with USPS Tracking numbers, and, before the items are delivered, the customer has their bank reverse the multiple Paypal transactions, without any communication or complaints with either Ebay or Paypal. Then, after reversing the transactions, the packages are delivered as shown by the USPS Tracking to the customer's verified Paypal address, with the item I personally saw the tracking information for showing that it was handed to the customer, and still at no point in time has any communication with the sellers, with Ebay or with Paypal, and keeps the items. Then, when the sellers file 'Seller Protection' claims, with the USPS Tracking number showing delivery to the customer's verified address 'Seller Protection' means Paypal sides with the customer, even though the customer never responds when contacted by Paypal regarding 'Seller Protection" claim, and refuses to provide the sellers with seller anything, except the deduction from their Paypal accounts as a result of the customer's reversals of the payments.
true story