If you tried this before and got denied. Try it again as they seem to be approving people.
Last week we posted about a $20 Visa gift card rebate when you purchased $300 in Visa gift cards at Staples. Problem is that it wasn’t advertised anywhere, wasn’t showing up on the rebate website and was showing some incorrect dates. That being said, the rebate was still being printed on the receipt. Most people that have submitted their rebates have had their claims denied, according to customer service representatives this is because of the invalid dates and the fact it doesn’t register the sales data properly in the system.
That being said some people have had success by doing the following:
- Calling in and explaining the situation & then
- Sending an e-mail with a photo of your receipt
One reader was provided the following e-mail address to use: Staples.Rebates@Parago.com (Note originally we listed Staples.Rebate@Parago.com, that was missing the S). the parago domain is owned by Blackhawk) so you should be able to just skip straight to sending that e-mail a photo of your receipt. Goodluck! If anybody has any other strategies that work, please let us know.
Hat tip to reader AL
View Comments (46)
Got a check on August 30, so it is all good.
I got my $20 check yesterday.
2nd try:
"After further research, your record was reflecting as invalid due to the SKU number not migrating properly from the order details into our records. However, I am pleased to inform you that your rebate has already been moved to the new tracking number listed above for the amount of $20. Please allow up to 15 days from Xx/xx/xxxx to receive your rebate at the following address.
As the rebate was manually re-submitted, it will come as a check, number ###, and it will be in the form of a postcard. As well, you will need to contact us to track the ship date of your rebate. I do apologize for the inconvenience."
Good luck!
I got my $20 CHECK, not visa
I bought rebate copy paper and got a invalid UPC email. I had to chat to get it fixed. There have been problems with about 9 out of 10 rebates this year. Staples rebates used to be reliable and Parago has turned into a scam company unless you follow up.
worked for me too
This worked for me!
I am sorry the rebate has not been processed because it was created under the incorrect promotion. However, I am pleased to inform you that I have created a new record under the correct promotion and your rebate is now processing in the amount of $20.00. Please allow up to 15 days from today's date for your rebate check to be mailed to the following address:
X
Please be advised that your check will arrive in a form of a postcard. The check can be cashed at any local financial institution of your choice.
You will be able to track the status of the rebate by visiting http://www.stapleseasyrebates.com, click on “track a rebate” at the top then click on “mail-in rebates” using your tracking number listed above.
Thank you for contacting the Staples Rebate Center. Have a great day!
I got this same email when I resubmitted. I included a scanned copy of both the receipt and rebate form that printed out from the cash register. I also clearly explained in the email why I was eligible for the rebate.
Which email address did you send that to?
Staples.Rebates@parago.com
I keep getting rejected. It says the inbox is full.
After the initial denial response I emailed them again and got them to approve the rebate and send me a check in the mail, got the same response on 3 different submissions so all 3 have been honored
After emailing them, I got denied again. I responded to the email but no responses. 2 other claims received no response as well. Any one had luck responding to their email or should I submit brand new requests?
I responded to their emails, they always took days or up to a week to respond back
I guess I'll email them again to make sure I'm not forgotten... I emailed them around the 1st. It's already 8/13 :'(
Which emailaddress did you send that to?
Finally got them to honor it after the 2nd time telling them the dates on the receipt clearly states 7/21/2017-7/28/2017. Thats only if you choose email receipt, paper receipt have the march date on it too.
I'm always weary of email receipt because I have to put in the phone number and the store clerk tells me there's no reward points associated with gc purchase. I just end up requesting paper receipt. Does email receipt work the same?
I received this response of email when I submitted the rebate receipt/
I apologize for any difficulty this process may have caused you. After doing some research I have verified that the promotion 17-99869 was available on March 2017 and at the moment of your purchase there was not an open promotion for the product purchased. For this reason we are not able to process your rebate. If you have any further questions or concerns please contact us by phone at 1-877-266-6483.