Today I’ve heard from a few readers that American Express has shut down their Serve/Bluebird accounts. This is the first of shut downs this year (but had three last year May, October, November). The difference between these and previous shut downs is previously they just restricted loading your account, whereas now they are permanently suspending access to your account.
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Have you heard of them shutting down customers’ credit cards?
I was “permanently suspended” for what must have been something that I did almost 2 yrs ago. LOL OK. I haven’t MS since COVID. I only load via CC (which THEY allow), and I very rarely do that. I did so recently, though. I wouldn’t care about the shutdown, but I just made my AMEX CC my primary CC and I’m concerned that they’ll shut my CC down. Have they been known to do that?
How do you talk to a rep without having the system hang up on you? So rude! This is really the part that p!sses me off the most!
Did anyone get their Serve or Bluebird cards reopened?
Apologies for being maybe a bit off topic.. If I open bb or serve, load it with gc, then use it for organic spend – insurance payment, utilities, and so on… Am I going to be at risk of shutdown? If not, then is one better than the other? (bb vs serve).. Closest Walmart to me is like 45min away… NYC….
No issues. Instant approval.
Whatever happened? Did you get your acct reopened? I was just browsing your posts to see if you posted an update and I noticed that you have AMEX credit cards. So, I’m assuming that they never closed your credit cards or warned you that they may be closed? That’s what worries me the most.
I got my BBV account reopened. No other issues or warnings.
My bb acct was permanately suspended this week also with 1800 on.called and they want a letter of indemity from unemployment that unemployment doesnt provide.I am writing them a demand letter waiting 30 days then will proceed with arbitration at thier expense of $4000
i received one – see above. unlike the amex version, seems like it’s not possible to reach someone via phone number on back of visa card once permanently suspended. this sucks as i have no way of confirming the return of my funds so i notified CFPB.
Thanks! Do you know approx how long it takes to receive the check? I heard some people were told to write a letter and send it via physical mail in order to get their money back. Sounds shady, perhaps even illegal?
as u already filed with CFPB, that may likely be fastest to get ur $ back
so, other than doing or attempting ACHs xfer, did u do various bills pay each month?
I paid credit card bills occasionally and used with Venmo to pay others back. Nothing excessive. I honestly think it was the attempted ACH trial deposits that did me in though. My external bank shows my middle initial whereas BB does not so that could trigger an alert for mismatched account names. If I’m not mistaken, these shut downs typically happen in massive waves, but it seems like I’m the only one.
a HH member has the amex BB, still survive after 1 yr (hopefully not speaking too soon) loading the max monthly & paying bills, but no ACH
how long did u have that visa BB acct?
2.5 months lol. And not even coming close to maxing the 5k limit. 3k ave and primarily 200s. Maybe they dislike smaller loading denominations?
amex version of bb?
im having the same exsact issue as well in ketucky did you ever find out a resolution its been 2 months and im still without my money and they are not doing shit about it and wont tell me shit.
How did they end up resolving this?
Did you resolve this yet? I was shutdown today. About $2400 gone!
Hello ALL – Suddenly this weekend after loading my serve cards of family members i am unable to transfer money out of them to my serve card. None of the cards are shutdown . no emails , load works and i am able to login and modify any details. However everytime i attempt a transfer money it says . We are experience technical difficulties at this time
try again later.. anyone had that before what seems to be the issue here , is it safe to call customer service
Thanks
I have been a customer of BB for 10 years. I have all 4 of my kids on the family account. My 18 year old daughter began claiming unemployment when the pandemix hit as well as my son. I ahd no idea that because they were not primry they could not receive this money ACH. My sons unemployment discontinued when he went back to work so this ended way prior to July. July 25 I get up to a suspended account. Now my daughter was saving for months to get her first car, that same weekend she had a car ready to buy. I have talked to agents, all told me a different story. I ahve taked to supervisors that say although there is over 4000 in the account. They say I have to get a letter of indemity from unemployment and they will return the funds to them as they are the original depositor, I have been n the phone with unemployment numerous times they said they do not send that type of letter to anyone. That bb would need to simply return the funds to them and they would dispurse it back to my daughter on a DUA card. BB wil not do this. so i can not help but think they intend to keep that money. I would think unemploymet would want thier money back and at this point if BB returned it and it did not come bacl to us I am fine with that. But just letting it go and giving momey to some company that has agents in all countries does not givve me a warm fuzzy feeling. Anyone have any idea of what I can do to at least have these crooks send the fudns back to the original depositor?
i have the same problem and they will not do anything to give my money bck and they have my sisters who was an joint holder but due to she couldmnt have deposits we used the primary account not to mention i have poa over her did u ever get a resolution?
but Y
My serve account got shut down with $1,300 still in it. It says my account is permanently suspended and that I will mo longer have any access to the account. Does anyone have any idea how I can get my money off of my account
I think they will send you a check. Few months ago P2’s BB got shutdown with $0.12 in it. They mailed a check.
so, now once BB & Serve acct is shutdown or loading is suspended, can’t even login or access?
wow, the new co. handles it differently than amex
No I never did. The really messed up thing is that I get weekly texts from BB telling me just how much money I have in the account, yet I can not access it and when I called they said that they return the money to the original sender but its been 2 months and it is still in my account and they will not give it to me
1. take screenshots of those text messages. that’s your proof they still have your money.
2. ask them to transfer you to the supervisor, try to resolve the situation politely but if the conversation seem to go nowhere, threaten them with a CFPB-complain, going to court etc.
3. If #2 doesn’t work, send them a demand letter alongwith screenshots of those texts and any additional proofs that they have your money.
4. File CFPB complaint.
AFAIK, there are no legal grounds for them to rob you from your money. They are hoping that you would just go quiet since you did some shady re-loads (which is not true if you bought GCs with your own CC and loaded them onto Srv).
Lastly, may I ask what they meant by “they return the money to the original sender”? Assuming you did GC loads, there is no sender, and the texts you receive is a proof that they have your money.
please keep us updated.
Looks like I survived. I’ve been loading several thousand a month to my Serve card since last summer. I have a Bluebird as a backup in case the Serve gets closed.
I am unable to pay Chase Credit Card since they updated the payments in December. Only option is Chase Commercial Card, so that kind of stinks now with these.