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JT
JT (@guest_1966213)
December 7, 2024 18:36

Any positive DPs for funding with Amex?

Acid Bath
Acid Bath (@guest_1956254)
November 21, 2024 11:49

NCUA closed my complaint, not sure why. Maybe they are not the agency to complain to?

John R🔗
John R🔗 (@guest_1956407)
November 21, 2024 15:04

Pima’s not insured by the FDIC, so not that one. OCC only covers national bank or federal savings associations. CFPB will either send your complaint directly to Pima, or redirect to NCUA. Federal Reserve does accept complaints for any FI, but they would route CU complaints to NCUA as they don’t regulate CUs:

https://forms.federalreserveconsumerhelp.gov/secure/complaint/formComplaintIntro.html

John R🔗
John R🔗 (@guest_1956635)
November 21, 2024 21:09

The Arizona Department of Insurance and Financial Institutions has a complaint page, but “Process complaints that do not fall under the DIFI’s jurisdiction: Federally chartered credit unions”

Karl
Karl (@guest_1957879)
November 23, 2024 19:15

CFPB couldn’t hurt. Sometimes they do contact the CU even though the NCUA should be responsible. Maybe it depends on which person sees it and how busy they are.

And maybe this is a long shot but a complaint rerouted to NCUA via Federal Reserve might get another look from a different pair of eyes.

If you’ve got screenshots and you fulfilled the published terms I don’t know how Pima can get away without paying your bonus. Except by making it such a PITA you give up.

John R🔗
John R🔗 (@guest_1966265)
December 7, 2024 22:15

Acid Bath After NCUA changed my ticket status to closed, I added a comment asking why. NCUA said that Pima replied to them saying that the $200 was deposited into my account (which it wasn’t). NCUA re-opened the case after that phone convo.

The NCUA rep said that there’s only a 30 day period when they can re-open the case (even though I didn’t get an automatic notification that the case was closed). If you want to re-open the case and 30 days have passed, maybe you can file a complaint w/ NCUA ombudsman. https://ncua.gov/about/open-government/ombudsman

Acid Bath
Acid Bath (@guest_1966383)
December 8, 2024 07:41

John R🔗 Thanks for the info. I just went ahead and did both. I added a comment in the Closed case asking why it was closed and letting them know I did not receive the $200. I also emailed ombudsman.

Kathy
Kathy (@guest_1942452)
November 1, 2024 12:06

DD of $1001 on October 1st and November 1st. Received $250 bonus on November 1st — I live in Pima County.

Karl
Karl (@guest_1942846)
November 1, 2024 19:38

Did you find a different offer for $250? Is it (or was it) available in Pima County?

This one was $200 with no geographical limits in the T&C, but “only for Yuma County residents” per the UW who contacted me.

Would love to know if anyone opened the Yuma County one got the bonus.

Eric 🔗
Eric 🔗 (@guest_1942879)
November 1, 2024 20:12

Karl,

It’s much more likely that Kathy simply made a typo in writing $250 and she meant to write $200 for completing this offer. See her earlier comment that I pulled from this post: #1899635 .

Karl
Karl (@guest_1942891)
November 1, 2024 20:31

I hope you’re right because it would prove it worked OOF for at least one person.

But she didn’t say which link she used to apply.

Eric 🔗
Eric 🔗 (@guest_1942923)
November 1, 2024 21:04

I don’t care either way. I signed up for this promo and met the requirements so I should receive the bonus and will complain if I do not. Unlike you, no rep ever warned me that I wasn’t eligible.

Tom MacDonald
Tom MacDonald (@guest_1942942)
November 1, 2024 21:15

Eric, Have you contacted them about not receiving the bonus?

Eric 🔗
Eric 🔗 (@guest_1942948)
November 1, 2024 21:18

Tom MacDonald,

No, but I probably will sometime this month.

Did you do this bonus? If so, were you also contacted by them like Karl and Kathy were?

Tom MacDonald
Tom MacDonald (@guest_1942957)
November 1, 2024 21:24

I opened my account 2nd week of August. no one ever called me and I am OOS. I made DD from work for 2 months of over $1000 ea. No bonus yet.

Eric 🔗
Eric 🔗 (@guest_1946239)
November 7, 2024 11:24

Tom MacDonald,

I finally contacted Pima and they replied to me with a similar response to what was mentioned in this comment: #1933469 .

They told me that “this offer was no longer active” when my account was opened. That certainly is not true as evidenced by the DP from Kathy.

They also mentioned that it was only available to the Yuma market. I have no doubt that they intended that to be the case but it wasn’t mentioned in the terms of the offer.

I will wait a little while and then file my 1st ever complaint to the NCUA. I will give it my best try but I am not hopeful as I have a losing record for these types of complaints with the CFPB.

smurfit
smurfit (@guest_1946249)
November 7, 2024 11:33

I have enough going on now and don’t want to quibble with them…. I’m already sucked into a long debate with TD.

Acid Bath
Acid Bath (@guest_1958031)
November 24, 2024 04:57

Eric 🔗 did you file your CFPB complaint yet?

Eric 🔗
Eric 🔗 (@guest_1958398)
November 24, 2024 21:15

No.

Eric 🔗
Eric 🔗 (@guest_1942924)
November 1, 2024 21:05

Karl,

BTW, how would it prove that it worked OOF? Kathy clearly wrote twice that she lives in Pima County.

Karl
Karl (@guest_1942982)
November 1, 2024 21:55

There was no footprint for anything mentioned in the T&C but the footprint for the bonus was “intended to be” Yuma county.

Per the UW who contacted me when I applied, the bonus was not for Pima County residents.

She specifically said it was ONLY intended for Yuma County residents “to celebrate the new branch opening in Yuma.”

Eric 🔗
Eric 🔗 (@guest_1942987)
November 1, 2024 21:59

It seems that I mixed up the words “Pima” and “Yuma”. It appears based on Kathy’s response to me that she made the same mistake that I did.

Anyway, that’s irrelevant because there was nothing in the terms about the $200 bonus being restricted to Yuma residents. Tom MacDonald and I were never warned like you were so we have a much better case than you do.

Kathy
Kathy (@guest_1942925)
November 1, 2024 21:07

Also, they called after I applied for my accounts, and the part of Pima county that I live in wasn’t eligible, but working or doing business in Tucson qualified.

Eric 🔗
Eric 🔗 (@guest_1942937)
November 1, 2024 21:12

Kathy,

Isn’t it odd that they called you and Karl but didn’t call me? I wonder how many others are in the same boat at I am.

Kathy
Kathy (@guest_1942971)
November 1, 2024 21:41

Yes, that’s strange. It’s also odd that I live within 10 miles of a branch, but I don’t live in the right part of Pima County. There’s another bank that has offers for Pima County (and CA), but I’m never eligible for that one. Go figure.

Karl
Karl (@guest_1943026)
November 1, 2024 22:47

I thought I might have gotten the call been because my Chex was frozen. They had tried to pull it (I got a soft). But she never mentioned that.

She was very curious about where I’d seen the offer (I had apped before this DoC post) and why I wanted the account.

Then she said I was approved and gave the “Yuma County only” information.

She also told me when their CD rates going to drop. Unfortunately they dropped exactly when she said they would… a couple of days before I was ready.

Kathy
Kathy (@guest_1942922)
November 1, 2024 21:04

I have a screen shot from the day I opened the accounts, and it says $200, so the $250 was a nice surprise. I linked from the DoC page, and it does talk about Yuma County. I wonder if it’s because I also opened some certificates that day (using my credit card to fund them).

Eric 🔗
Eric 🔗 (@guest_1942928)
November 1, 2024 21:10

Karl,

So it turns out that we were both wrong. Kathy did sign up for the $200 promo, like I thought, but she received $50 extra for some reason.

Eric 🔗
Eric 🔗 (@guest_1942931)
November 1, 2024 21:10

That’s good to know that they let you fund CDs with credit cards. I didn’t want to test that until I received the bonus. Have you tried to open subsequent CDs with a credit card?

Kathy
Kathy (@guest_1942972)
November 1, 2024 21:41

Not yet. I’m waiting until I need a little help meeting some SUB spend.

Karl
Karl (@guest_1943004)
November 1, 2024 22:11

Haha you need to app for something!

Karl
Karl (@guest_1942996)
November 1, 2024 22:05

I was going to open a CD too but they dropped the rates almost immediately. 🙁 My shiny new Ink arrived a couple of days too late. I’m keeping Pima anyway in case my other ones dry up though.

Karl
Karl (@guest_1948398)
November 10, 2024 16:09

Did you try Sun Canyon Bank? You’re in state and it won’t last long.

Acid Bath
Acid Bath (@guest_1940244)
October 29, 2024 08:20

I am OOS. My account was approved and established in Aug, when the promotion was still active. I asked about the bonus via secure message, but they said the promotion was not active when I established my account (which is not true). I filed a NCUA complaint.

Karl
Karl (@guest_1942102)
October 31, 2024 21:11

I wonder if anyone from Yuma County has gotten the bonus yet.

I wonder if there are even any DoC readers there, the population is pretty small.

John R🔗
John R🔗 (@guest_1922663)
October 1, 2024 12:16

Bonuses didn’t post after August and September deposits. I spoke with CS and as some comments before mentioned, CS said that the promo was restricted to Apache/Yuma.

charlie
charlie (@guest_1923055)
October 1, 2024 20:09

I have a copy of the t&c when I signed up as a PDF, it doesn’t say anything about restrited to Apache/Yuma. The only mention of Yuma is “Pima Federal will provide a $100 donation to a local Yuma non-profit for every new account opened by residents in Yuma County”

John R🔗
John R🔗 (@guest_1923075)
October 1, 2024 20:24

Right, I took screenshots as well. If you look through the comments, some people had contacted them when the promo was ongoing and CS mentioned the Yuma restriction, even though T+C didn’t have it. So unfortunately looks like I’ll have to file a complaint as they’re unlikely to change their mind for OOF accounts.

RT VEGAS
RT VEGAS (@guest_1953974)
November 18, 2024 12:32

Hi John. Do you still have a copy of the screenshot? Thanks. RT

John R🔗
John R🔗 (@guest_1954007)
November 18, 2024 13:28

Sure, where should I send it?

Tom MacDonald
Tom MacDonald (@guest_1927061)
October 7, 2024 02:19

No bonus here. work dd over $1000 on 9-20 and 10-4.
I haven’t reached out to them yet. Did you end up filing a complaint? John R🔗

John R🔗
John R🔗 (@guest_1927091)
October 7, 2024 06:37

Not yet; by the way, the requirement was for “aggregate deposit,” not DD.

John R🔗
John R🔗 (@guest_1946141)
November 7, 2024 09:29

My NCUA ticket was changed to closed with no additional info. Looks like this will be my first failed promo after almost exactly 2 years doing bank bonuses, pretty decent run all in all.

Acid Bath
Acid Bath (@guest_1946150)
November 7, 2024 09:37

I have not received any info on my NCUA ticket yet, I submitted it on Oct 31

John R🔗
John R🔗 (@guest_1946314)
November 7, 2024 13:10

I opened it around 10/9

Smurfit
Smurfit (@guest_1933373)
October 16, 2024 17:23

I called them and asked about the bonus as well. The rep said send her the terms and she’d pass it to her manager for review. I’m going to take a quick look at my T&C again to make sure it says nothing about residing/being in specific counties then shoot it to the rep. Will follow up and let you know what they say/decide. The only thing I see is “we’re excited to offer our digital banking solutions to members in Yuma and have created 3 special offers for you”…but to me that is no restriction of “applicant must reside in Yuma or any other county in AZ” By the statement “we’re excited to offer our digital banking solutions to members in Yuma and have created 3 special offers for you” — I could’ve been in Yuma when the branch opened and opened an account with PIMA with a residence OOS and still have the offer apply to me.

Smurfit
Smurfit (@guest_1933469)
October 16, 2024 21:26

From the rep
“Good afternoon,
 
Thank you for contacting Pima Federal Credit Union. [Rep 1] brought your request to my attention. The site you have attached has not been active for quite some time, this promotion was directed toward members who live in Yuma, AZ, and it ended in January of 2024. The site that you have referenced is no longer in use as of that time. Unfortunately, the promotion was no longer active at the time that you opened your account, therefore it is not a promotion that we are able to honor for you. Thank you for your understanding.”

charlie
charlie (@guest_1937896)
October 24, 2024 17:46

Anyone file a NCUA? I got a message that denied me based on it not being available when I enrolled. Fired back that it was public, the terms had been met, and i’ll be filling a NCUA for non-performance breach of contract.

Karl
Karl (@guest_1904622)
September 3, 2024 18:06

Rates dropped as of 9/1/24:

6 months: 3.75%
12,18,24 months: 4.25%
30,36,48,60 months: 4.125%

Kathy
Kathy (@guest_1903026)
August 31, 2024 15:14

CD rates for all terms (up to 5 years) is 4.5%

charlie
charlie (@guest_1902105)
August 29, 2024 22:26

link not working, possibly dead (10pm ET 08.29.24)

Acid Bath
Acid Bath (@guest_1902212)
August 30, 2024 04:35

Not working for me either – just checking.

But I was approved OOS a few weeks back.

Eric
Eric (@guest_1902249)
August 30, 2024 06:56

That’s a good find by you. I did a print screen showing that they took the page down. That’s better for my case to eventually get my bonus.

RT VEGAS
RT VEGAS (@guest_1922715)
October 1, 2024 13:06

Hey Eric, do you still have a copy of print screen? thanks!

Eric 🔗
Eric 🔗 (@guest_1922985)
October 1, 2024 19:19

Yes, but I am only planning on using that as a last resort.

RT VEGAS
RT VEGAS (@guest_1925398)
October 4, 2024 08:57

Good to know. There huge CC funding will make me hold off on CFPB as last resort. Looking to use your referral for Blue Foundry. Thanks!

Eric 🔗
Eric 🔗 (@guest_1925778)
October 4, 2024 16:59

RT VEGAS,

Thank you. Are you able to go in-branch or are you feeling lucky like Karl?

RT Vegas
RT Vegas (@guest_1925899)
October 4, 2024 19:57

I’ll have to roll the dice…hope I don’t crap out! (o:

W
W (@guest_1902042)
August 29, 2024 20:02

Approved OOS. Applied via $20 donation on Friday, SP on Experian Monday with a request for a Drivers License upload. Received a call Thursday for verification and to run the credit card for $5K (coded as purchase). Sent a text to verify ID and Docusigned immediately after.

Didn’t ask about the bonus. No Chex pull at all.

John R🔗
John R🔗 (@guest_1901795)
August 29, 2024 14:32

Was approved OOS with donation. Everything went very smoothly: funded $3k with an Ink card, got account numbers immediately, set up external account and did a test transfer out with no issue.
Remember to sign up for estatements at Additional Services -> Statements and Notices

Eric
Eric (@guest_1902250)
August 30, 2024 06:58

My CCR also posted as a purchase a couple of weeks ago.