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Benjamin
Benjamin (@guest_1659857)
July 25, 2023 16:37

Was on hold with them for 30 minutes, went through two agents, and finally got disconnected. Horrible customer service, not even sure what they are charging $5 a month for. I never got my bonus and wonder what third party I can utilize to force them to make right on their end of the agreement. Anyone have any thoughts?

007
007 (@guest_1659858)
July 25, 2023 16:38

My go to is CFPB. You could always try submitting via CFPB to actual bank that holds your funds (Pathward?) since your account is with them. Or try submitting to both entities via CFPB.

znaf
znaf (@guest_1472587)
October 25, 2022 16:32

Completed the requirements and no bonus posted, sent a secure message and was told, “If you are unable to find the referral email and have opened this account through other means, I regret to inform you that you will not qualify to get the referral incentive credit. “

Jeremy
Jeremy (@guest_1471950)
October 24, 2022 20:40

Amounts is 3% on $2k with $5/month fee. Not great

AdoptaPetInstead
AdoptaPetInstead (@guest_1833357)
April 19, 2024 14:10

I wonder if there’s a way to avoid the $5/mo fee. I’m trying to find another no/low requirement account like this. Similar to DCU.

Gadget - Bank Bonus Geek 🔗
April 19, 2024 16:22

The Flare card was only worthwhile for the bonus. AdoptaPetInstead

6% APY on $2K. Here ya go: https://www.hebdebit.com/features/

But, if you have 5 other active Netspend accounts, you are going to have to contact them to activate it.

seven
seven (@guest_1471910)
October 24, 2022 19:44

Five transactions per month for three months.
DD Five Hundred per month for three months.

Dominique
Dominique (@guest_1471044)
October 23, 2022 05:56

Offer is back and good until 12/31

snailrock
snailrock (@guest_1465831)
October 15, 2022 02:12

For account closure, I guess you have to call in…they straight up ignored my secure message for more than two weeks, and my checking went into the negative. Lmao

Dominique
Dominique (@guest_1471054)
October 23, 2022 07:08

snailrock What happened, did they eventually end up closing your account? Did you have to do anything about the negative balance or did they waive the last fee for you?

snailrock
snailrock (@guest_1471060)
October 23, 2022 07:34

Haven’t closed my account yet, didn’t waive fee. Account balance showed up as negative with the -$5 “pending,” then it posted when my transfer in posted. I decided to keep it open to knock out the $25 targeted bonus, closing now that that’s posted.

snailrock
snailrock (@guest_1476621)
October 31, 2022 17:25

Actually, you do NOT have to call in, there’s a little button you press that says “Close account”……idk how I missed it. whoops

Also, when I closed, they sent me an email a few days later saying “there is something wrong with your account,” but a CSR confirmed that it was just that it had been closed.

Victoria
Victoria (@guest_1450839)
September 23, 2022 03:26

I received the bonus:

3/25 – Account opened
5/26 – (5) 50 cent Amazon reloads
5/26 – $5 monthly fee
5/26 – $500 DD Astra
6/23 – (5) 50 cent Amazon reloads
6/26 – $5 monthly fee
6/29 – $500 DD Astra
6/29 – $25 targeted email DD bonus
7/3-7/11 – (5) $1 AT&T bill payments with debit card
7/26 – $5 monthly fee
7/27 – $500 DD Wise “Payroll”
7/29 – $100 Incentive posted

snailrock
snailrock (@guest_1449260)
September 21, 2022 01:30

Mostly phone bill microtransactions for the debit requirement and Wise with “Direct Dep” in the memo field for direct deposit did not work

snailrock
snailrock (@guest_1470879)
October 22, 2022 19:29

Update: I got “re-enroll” language in my targeted $25 email, so I tried the exact same DD method for that and received the $25 same day. So I think the problem was not the method, but rather the range of the offer. (It did have that “non-transferable” language…maybe it would’ve been possible to get targeted by an ad? Something for next time)

newguy
newguy (@guest_1487750)
November 14, 2022 18:16

snailrock which DD method did you use? Wise or Astra?

snailrock
snailrock (@guest_1487822)
November 14, 2022 19:34

Same method like I said, so Wise w/ “Direct Dep”

Davis
Davis (@guest_1445273)
September 14, 2022 16:54

These idiots initially said I didn’t satisfy the bonus since they say I didn’t open through their link. Now they are saying that my (5) 1cent Paypal transactions per month for three months don’t count. Horrible company to deal with, should have skipped this bonus.

snailrock
snailrock (@guest_1449258)
September 21, 2022 01:28

Real DD?

Davis
Davis (@guest_1449449)
September 21, 2022 09:48

Yes real dd

snailrock
snailrock (@guest_1450001)
September 22, 2022 01:15

oof

Yep
Yep (@guest_1418258)
August 1, 2022 16:59

So I’m going to be very reluctant in future to do these small accounts like Ace Flare, Varo etc

AFAIK, I met all requirements, yet no July interest posted.

Their customer service via “secure messaging” is crazy making. Poorly trained agents giving answers all over the map and not giving direct answers to questions (such as when a month begins and ends for the account).

Then having 3 agents say the bonus would be paid by 7/28/22. it wasn’t paid and then a supervisor gave the runaround about it.

will probably be filing BBB and CFPB complaints. With rapidly rising rates in other accounts, I am not seeing these poor customer service / gotcha accounts as worthwhile.

roof
roof (@guest_1418268)
August 1, 2022 17:06

Interest posts quarterly, not monthly

Yep
Yep (@guest_1418335)
August 1, 2022 18:28

Great so you won’t know if they’re going to deny it on a technicality for 3 months?

Nothing drives me more batty than customer service agents who are so poorly trained that you can’t count on their promises or who spew out straight up Orwellian nonsense … I’ve got a list of companies with which I never wish to do business again due to their crazy-making horrible CS – comcast, sirius xm, FirstData, Synchrony bank, Suddenlink, USC, and a few others. This account is soon to be added to that ignominious list.