Update 1/1/20: These changes went into effect today.
Update 11/17/19: Added directs links below for the trip insurance benefits. According to the sample terms: “The period of round-trip travel may consist of roundtrip, one-way, or combinations of roundtrip and one-way tickets with Common Carrier(s).” I think this means that you are eligible for insurance even for one-way tickets purchased, provided that you purchased both one-way tickets on the Amex card. That’s an important detail. (ht duffcalifornia)
American Express is undergoing a major overhaul on card benefits, some good and some bad, beginning on January 1, 2020. They’ll be publicizing the changes on October 1st, today we learn about them from TPG.
Contents
Trip Cancellation and Interruption
Premium Amex cards will get a trip cancellation and trip interruption benefit. (Direct Link)
- Benefit covers up to $10,000 per trip (max $20k per 12-months) for flight cancellations which occur due to inclement weather, terrorist action, call to jury, sudden illness or injury. Round trip bookings only – you need to end up back in the place of origination for the benefit to kick in. Paying taxes/fees on award tickets or Pay With Points tickets are also covered.
- The following cards are included: Platinum (personal, business, corporate), Hilton Aspire, Delta Reserve (personal, business), Marriott Brilliant.
According to the terms: “The period of round-trip travel may consist of roundtrip, one-way, or combinations of roundtrip and one-way tickets with Common Carrier(s).” I think this means that you are eligible for insurance even for one-way tickets purchased, provided that you purchased both one-way tickets on the Amex card.
Trip Delay
Premium Amex cards will get trip delay insurance. (Direct Link)
Tier One: Benefit will cover up to $500 for meals, lodgings, etc. if you trip is delayed more than six hours for a covered reason. Benefit covers round-trip flights only which are purchased fully with the card. Paying taxes/fees on award tickets or Pay With Points tickets are also covered.
- The following cards are included in Tier One: Platinum (personal, business, corporate), Hilton Aspire, Delta Reserve (personal, business), Marriott Brilliant.
Tier Two: Benefit will cover up to $300 if your trip is delayed more than 12 hours.
- The following cards are included in Tier Two: Gold, Business Gold, Green, Delta Platinum (personal, business).
According to the terms: “The period of round-trip travel may consist of roundtrip, one-way, or combinations of roundtrip and one-way tickets with Common Carrier(s).” I think this means that you are eligible for insurance even for one-way tickets purchased, provided that you purchased both one-way tickets on the Amex card.
Extended Warranty
There are two changes coming regarding the Extended Warranty benefit:
- Extended Warranty will be lowered from 2 years to 1 year.
- They just increased it to 2 years in August 2018, now they are going back to 1 year beginning January 1, 2020.
- No-fee Amex cards will lose their Extended Warranty coverage entirely.
- The following cards will lose their Extended Warranty coverage beginning January 1, 2020: Blue from American Express, Amex EveryDay, Cash Magnet, Blue Cash Everyday.
- We haven’t heard that no-fee business cards, like Blue Business Plus, will lose the benefit. Hopefully that remains.
- Presumably, purchases made until January will continue coverage into 2020 and beyond.
- I usually like specifically using a no-fee Amex for the protections since I’m sure I’ll continue holding the card for the long term, whereas fee cards might get cancelled. Going forward, you’ll need a paid card in order to take advantage of this benefit.
Purchase Protection
Purchase Protection will go down from 120 days to 90 days.
- They just increased it to 120 days in August 2018, now they are going back to 90 days beginning January 1, 2020.
Travel Accident Insurance
Travel Accident Insurance is being removed from all cards.
Roadside Assistance
Roadside Assistance Hotline will be cancelled.
- There is a roadside assistance hotline benefit on all Amex cards where they call a tow for you, but you have to pay for it. That service is ending.
I’m thinking/hoping that the covered benefit on the Platinum and Gold cards where they actually cover your roadside assistance, that benefit will remain, maybe? Update: Dansdeals now reports, based on an Amex contact, that premium roadside assistance will be cancelled as well.
Return Protection
Return Protection is being removed from most cards.
- The following cards will retain the Return Protection benefit: Platinum (personal, business, corporate), Hilton Aspire, Delta Reserve (personal, business), Marriott Brilliant, Plum, Blue Cash Preferred, Everyday Preferred.
Return Protection is literally my favorite card benefit since it takes the deliberation element out of small purchases. This is a huge hit for someone who doesn’t have a premium Amex card or the Blue Cash Preferred or the Everyday Preferred.
It’s very odd that those specific two non-premium cards are retaining the benefit while other more-premium cards are losing it, but that’s what Dansdeals is reporting. Maybe those cards are targeting a demographic which Amex feels will value that perk.
Our Verdict
These changes really makes the personal Platinum card a terrific option for booking flights as you’ll earn 5x points, plus get peace of mind coverage for cancellation due to sickness, as well as the nifty trip delay coverage. Also nice that it works for award flights that you pay the taxes/fees with the premium card. The major limitation on the premium benefits is the fact that it only covers round trip tickets which originate and end at the same airport.
The loss of Purchase Protection on most cards is terrible news. The loss of Extended Warranty from no-fee cards is also significant news, in my view. And the lowering benefits from 2 years to 1 year and from 120 days to 90 days can also affect decisions of which card to use.
Related Posts:
- Credit Card Price Protection Policies Compared: Chase, Citi, Discover, Barclaycard, U.S. Bank & MasterCard
- Credit Card Benefits: Purchase Protection Review for Theft, Damage, or Loss
- Credit Card Cell Phone Insurance Compared – Get $600 In Coverage For Free
- Credit Card Benefits: Extended Warranty Review
- Credit Card Benefits: Return Protection Review
- Handy Roadside Assistance Cards For Premium Credit Cardholders
I looked at the policy for Amex Plat and saw the following language: “Are benefits still eligible when the Card Account is no longer active? – Yes, if the Eligible Payment is made for a Covered Purchase prior to the effective date of the benefit cancellation”. Does it mean I could still claim even after the plat (or any paid card) is canceled?
https://www.americanexpress.com/content/dam/amex/us/credit-cards/features-benefits/policies/NAC-Benefit-Guides/Benefit-Guide-1-1-20/EW_Benefit_Guide_314-399_EDT01.20REV_10.20.pdf
Yes. Benefits are still active after you closed the card as long as you are still an amex cardholder
It’s time to switch to using a different credit card other than American express.
Not sure why all of you are happy bout the roundtrip stipulation and original location. It’s obviously a very negative thing as other cards do not have this requirement
deleted
deleted
Amex is going downhill I never buy anything of relevance on it anymore because it’s customer protection is pretty garbage compared to where it once was
Which issuer do you feel is better?
Happy new year everyone! It looks like AMEX has decided to keep the benefits on the business cards. AMEX Blue Biz Cash never had to limit raised to 2 years so it’s remaining at 1 yr.
For people who lost Return Protection on the no-fee cards, I noticed the Wells Fargo Propel Amex (no-fee) has this last I checked a few months ago. It is the same $300/90 days as Amex.
Is the trip insurance retroactive? I paid for a trip in 2019 on my Platinum card but the trip isn’t until 5/2020.
Doubtful.
At the link posted in the article, it clearly says “purchases made entirely with your eligible Card on or after January 1, 2020”
What is a good card to get Extended Warranty now that Amex doesn’t offer 2 years on BBP?
Costco membership is a bummer for some. The Citi AA MileUp card offers 2x miles on groceries & has no AF.
The no-AF Citi AAdvantage MileUp card. It offers 2 years extended warranty on products that come with just a year’s warranty. Good for laptops & phones.