Update: If you can’t get the offer to show, don’t worry! Try adding items and the discount should show on check out. It seems it doesn’t work on all restaurants, so keep trying different places until you find one that does work.
The Offer
Chase is celebrating the first birthday of the Chase Pay app with the following offer:
- Get $25 off your restaurant order when you order ahead
Tap on the merchants shown in the app to see which nearby restaurants are eligible for this offer. Most people are finding lots of nearby options.
The Fine Print
- Expires Nov. 21, 2017
Our Verdict
Sounds like this $25 deal is available for everyone. Some/all new users get $5 off $5 with Chase Pay when paying ahead, and that stacks with this offer for $30 off $30.
Hat tip to SD
I got charged the Chase Pay amount and then the payment failed at the merchant (Olive Garden), so had to pay the full amount. Both charges are on my account. I called Chase, and they were stunningly unhelpful and essentially told me that the charges are pending and they won’t do anything until the charges post.
I had the EXACT same thing happen to me. Guess I’ll wait a couple days before calling in.
Waiting for charges to actually post is typical for all kinds of charges. Because they may fall off on their own, needing no corrective action.
Both $2 and $32 charges have been posted for me, and when I called Chase:
1st time, I was transferred to Chase Pay team. They admitted it’s their fault, but were only willing to refund the $2 Chase pay amount instead of the $32 full amount.
2nd time, I was transferred to Dispute department and was shot down by an Indian CSR.
3rd time, I mentioned I was promised a full refund when it was pending the other day and the conversation was recorded. Phone CSR became extremely nervous and threatened me that was illegal wiretapping. I told him we are in a “one-party consent” state, and furthermore if Chase were recording the call for whatever purposes, both parties had already been okay with recordings being made.
I was put on hold. Ten mintues later, CSR was back agreeing the record was legal, but again threatened that I had to stop recording right away or he would just hang up. I said okay and he then told me I would need to contact my local banker for promotion details. I rebut his BS saying this is an offer from Chase Pay app, and that I have an official itemized recepit from Chase.com showing there was $30 discount. He put me on hold for another ten minutes and asked me to upload the recepit through secure message and “wait for ten business days”. I did, but I don’t have high hopes on this.
4th time, I called the executive office and they said they would assign some agent to investigate this. At least the girl sounds friendly and helpful.
I hear people talking about how good the customer service of Chase Sapphire is, which makes them willing to pay for the annual fee. I can never get it. Will probably close the card after double dipping next year. No mercy to big corporations!
I also had extensive frustration with Chase Pay, Olive Garden, and Chase CSRs. It did work itself out a work later on 11/28. Last week I composed and sent a concise nasty gram (e-mail) describing: payment failure, order special notes failure, 2 x CSR resolution blunders, and the insulting reactivating of my account promo that then expired a few hours later @ midnight. I spent at least 90 minutes on the phone a week ago on hold or bounced from department to department trying to get some kind of service.
A representative from the executive office called me with an apology and a desire for me to convey the points of failure. He suggested it might take a statement or two to post a satisfactory compensation that I proposed in my e-mail. It actually posted that evening to my account. Both a statement credit of $30 and a pleasing amount of amazon points.
Worth it? After a busy day at work my evening time is more valuable but it’s even between Chase Pay and me. Not sure if I’ll be using it this weekend but they dodged my personal “perm ban” list.
Thanks doc…worked last night..
I know this is over but just wanted to chime in that got $90 of free food since I and family had access to 3 diff chase logins #winning
I totally forgot about using my parents acct dammit! Oh well free pizza and wings is good enough
I meant for bringing home for the T-Day family dinner, not eating at the restaurant.
I know this is over so my musing is worthless. But, I wonder if one could have ordered the Thanksgiving entree at some restaurants with this deal. It probably would have required that the T-Day offerings be pre-programmed into the order system to achieve that.
Still, would have been a great way to take advantage of a meal you had planned on anyway.
Happy Thanksgiving, WC (et al) and readers. 🙂
Got it.Thanks doc.Many of my friends were able to order.
Took me about 12 tries, but order finally went through to local Olive Garden. Three soup/salad dinners for $0.18. After I got confirm, I called OG to verify the order went through and to tell them I wanted a later pick-up time. (Didn’t see on app where you could specify pick-up time — major shortcoming IMO.) Frustrating for sure, but in the end it worked out for me.
Same here. After numerous failed tries, was finally able to place an order for a Rosati’s pizza in the Chicago area around 9 pm. Got a confirmation number and a pick-up time. When I got there, no order was received for me. Owner said he never heard of Chase Pay and has no agreement with them. Said I could place an order but would have to pay for it again.
Call up Chase pay order ahead support, they had issues with the app yesterday(clearly) so if you call them up they’ll extend the $25 credit for another month. They threw in a bonus $10 credit for the hassle without me asking but im sure if you ask you could get alot more than that.
Agree – Worth asking. I had to insist a lot, but I got 5000 points.
Also another person who had a miserable experience with Chase Pay. Tried to make a purchase at a local pizza place for about $36 and the app kept on throwing up an error about its not you it’s us or unable to connect to merchant. Tried 15 tries and the $6.XX charge was charged and reversed on my CSR 15 times. Not a happy camper. Spent over 1 hour trying to place the order.
My mother also tried to place an order at the same pizza shop 3 times and 2 were refunded but 1 was not even though all 3 purchases error out. Called the pizza shop up and they also had never heard of Chase Pay and said they never received the order.
Clearly Chase jumped the gun with the rollout of this promotion and the order ahead feature as it has a high failure rate and many restaurants do not even know they are participating from the comments above.
I hope chase offers a minimum of $30 credit to all cardmembers who were inconvenienced by this promotion as a gesture of goodwill.
I don’t see them offering a refund, but you can call and ask for the 5000 points (see my previous post).
Very similar story for me. Transaction went through, I got to the restaurant and they didn’t have any clue about my order (and not even about Chase Pay!).
Long story short, I called Chase, they said it’s a known issue and are working on it. I asked for the supervisor, argued with him for at least 15 minutes, and somehow managed to get 5000 points on my CC for the hassle.