Chase Restricting Product Changes Between Visa & Mastercard Products

Previously Chase would allow cardholders to product change between cards running on the Visa & Mastercard payment network. Sometime recently that changed and it’s no longer possible. Chase Freedom Flex is the main card that runs on the Mastercard network, with other cards running on the Visa network.

Hat tip to URtheoneforme

Subscribe
Notify of
guest
The comment form collects your name, email and content to allow us keep track of the comments placed on the website.

34 Comments
newest
oldest most voted

Physicist
Physicist (@guest_2124132)
August 20, 2025 07:26

Does anyone have more info or a link describing the VISA card with the same rotating reward structure as Freedom Flex? I have not found anything online.

1
1 (@guest_2123825)
August 19, 2025 20:30

I was told this several times while trying to convert FU to FF. Finally after several tries I was told that I can switch to another card with the exact rewards structure as the FF yet it’s still a visa card. I opted for the product change. We’ll see how it goes. They say the change should take affect in 7-10 days.

GundamWing01
GundamWing01 (@guest_2124620)
August 20, 2025 17:36
  1

hmm. ok. keep us posted. im super skeptical. u prob got OG freedom.

1
1 (@guest_2124781)
August 20, 2025 19:39
  1

Just checked my account just says chase freedom. However in the rewards section I just activated 5% quarterly cash back at gas stations and EV charging. Looks like all is well. No account number change either.

Bertrand
Bertrand (@guest_2124898)
August 20, 2025 21:17
  1

The regular Freedom also has 5% quarterly cashback. Are you seeing, e.g. 3% cashback on dining? If not, and if all you’re seeing is “1% cash back on every purchase” then you have the regular Freedom not the Flex.

1
1 (@guest_2125355)
August 21, 2025 11:28

In that case it looks like you are correct. I have rotating categories, and 1% on everything else. Oh well, still better than the freedom unlimited in my opinion.

tuphat
tuphat (@guest_2123573)
August 19, 2025 16:22

Dear Jamie Dimon: I burst my pimples at you. Go and boil your bottom, you son of silly persons. xox tuphat
p.s. jk. call me?

A R
A R (@guest_2123568)
August 19, 2025 16:19

Just PCd the freedom flex to the freedom (visa). Tried via secure message but had to call in

KW
KW (@guest_2125313)
August 21, 2025 10:42

ditto. you have to product change. It’s pretty easy on a call though.

Holly
Holly (@guest_2123300)
August 19, 2025 12:18

Can I product change by secure message? I’m out of the country so don’t want to call.

Billy
Billy (@guest_2123307)
August 19, 2025 12:24

No but it won’t hurt to try

Daniel
Daniel (@guest_2123321)
August 19, 2025 12:35

Yes. I swapped my CSP to a Freedom Unlimited with a secure message.

Bertrand
Bertrand (@guest_2123270)
August 19, 2025 11:43

I just today successfully PC’d from Freedom Unlimited to Freedom Flex.

Lori
Lori (@guest_2123441)
August 19, 2025 14:18

Which flex? The Visa or MC one?

Mark W
Mark W (@guest_2123627)
August 19, 2025 17:31

Flex is always/only MC

Bertrand
Bertrand (@guest_2124479)
August 20, 2025 14:43

I spoke too soon. I checked my account last night and my PC’d card was showing the Freedom Flex benefits, e.g. 3% cashback on dining. However I checked again this morning and the card was showing the regular Freedom benefits and the card image was regular Freedom. Called and was told that the PC was processed as Freedom not Freedom Flex but the rep said he could change it to Freedom Flex. However he said that the card would be Visa not Mastercard (similar to 1’s DP above). I just checked and the card benefits are still showing as regular Freedom so I’m skeptical that this is going to work but I’ll update once I know for sure.

Jeremy
Jeremy (@guest_2123268)
August 19, 2025 11:43

Is there an option to get a Visa Freedom Flex?

sl
sl (@guest_2123274)
August 19, 2025 11:50

yes that’s what I did a few days ago from the sapphire there’s a Visa product a sister product to the freedom MasterCard. same thing though

David
David (@guest_2123347)
August 19, 2025 12:51
  sl

It’s not exactly the same thing. The CFF has the extra categories that the CFU has (3x dining, drugstores; 5x Chase Travel), but the CF does not.

Jeremy
Jeremy (@guest_2123976)
August 19, 2025 23:37
  sl

I’m aware of the Visa (OG) Freedom. I’m wondering if there is a Visa Freedom Flex

William
William (@guest_2123262)
August 19, 2025 11:38

Goddammit, I was going to convert my Freedom Rise into a Freedom Flex after it graduates next year. OG Freedom for me I suppose.

TKB
TKB (@guest_2123367)
August 19, 2025 13:10

Same for my P3’s Student Freedom

Alvin
Alvin (@guest_2123253)
August 19, 2025 11:30

Ohh… this might be the reason then, because around 2-3 weeks ago when I called in to upgrade my Freedom Flex to CSR, I got a “no, somehow I don’t see this option” answer from a Chase phone representative.

Dima
Dima (@guest_2123232)
August 19, 2025 11:09

Was planning on downgrading CSP to Freedom Flex sometime next year, I guess this is not happening. Should be able to downgrade to the original Freedom, right?

Not Sam
Not Sam (@guest_2123256)
August 19, 2025 11:34

Yes. The flex is a one-way street. The others are visa.

eric24
eric24 (@guest_2123264)
August 19, 2025 11:40

Yes