Citi sent out notice that they’ve added an Extended Warranty benefit on various cards like the Double Cash, Custom Cash, and possibly other Citi cards on the Mastercard network. The new benefit doubles whatever warranty you have or purchase with the product, up to 24 months maximum. You can see the full details at this pdf link.
*Extended Warranty doubles the time period of
your Covered Purchase’s original Manufacturer’s
Warranty or Store Warranty up to a maximum of
twenty-four (24) months following the day that the
Manufacturer’s Warranty or Store Warranty expires.
*If you purchase a Purchased Warranty of
twenty-four (24) months or less on a Covered
Purchase with an original Manufacturer’s
Warranty (or Store Warranty), this coverage
doubles the time period of the Covered Purchase’s
original Manufacturer’s Warranty (or Store
Warranty) up to an additional twenty-four
(24) months following the day that the original
Manufacturer’s Warranty (or Store Warranty) and
the Purchased Warranty’s coverage periods end.
Back in 2021 they removed the Extended Warranty and other benefits from most cards, and they are now adding back the warranty benefit.
Thanks to all those who sent this in.
Are these extended warranty protections really being added back? The website is silent about this and the Citi rep I called couldn’t find anything to substantiate these reports.
related question: can i double-dip by submitting two claims for my wells fargo active cash phone insurance benefit and citi costco extended warranty for a cell phone purchase that still qualifies under the 2019 terms? i ask because Assurant handles these claims for both wells fargo and citi. is it safe to submit simultaneously or wait months, for example, in between?
Seems thank you preferred is much better compared to Double cash since thank you preferred adds 24 months extra warranty with no additional clauses . Partial payment is fine with thank you preferred , while double cash expects complete purchase amount.
Read the terms, it doesn’t cover physical damages, which means an iPhone with a crack screen is most likely not covered…
As mentioned below, this new extended warranty doubles the manufacturer’s warranty, so if you have the common 1-year warranty, you only get one extra year.
By contrast, the Citi Strata Premier adds 2 years no matter what, as long as your total coverage doesn’t exceed 7 years (i.e. if your original warranty is longer than 5 years, you could still only get 7 years max).
But it does mean that a 1-year warranty becomes 3 years with the Strata Premier vs. 2 years with these other cards.
Got several emails, Custom Cash and Double Cash both have extended warranty now
Found it hard to use extended warranty. Requires uploading repair estimate or repair receipt. For my TV the repair shops didn’t feel like providing an estimate and I didn’t want to chance paying in advance and being denied since it would have been more than half the original cost.
It’s a very tricky benefit.
When I use this benefit I like to get an estimate from the manufacturer itself. Such estimates are both expensive and official. And sometimes the manufacturer will just tell you that you have to replace the whole thing with some comparable newer model, which then serves as an estimate for a full reimbursement on the item.
Folks need to double check the Citi Benefits website for each of your cards. I don’t see any change on Doublecash or Customcash. Strata Premier and Rewards+ both have the Extended Warranty for me.
They might not want to list it as a benefit before it goes into effect on November 17
Agreed, and in addition, the wording implies that any item with a warranty of greater than 24 months will not be covered.
“To Get Coverage:
The item must have an original Manufacturer’s Warranty or Store Warranty of twenty-four (24) months or less.”
So for a laptop with a default 1-year warranty, you need to pay for exactly 1 additional year of warranty, getting you a total of 4 years coverage.
Clarified now, thx
Applicable to Citi Prestige? It is a mastercard
Prestige never lost the 2 year warranty afaik
Prestige has always had the 2 year language