It looks like Citi is testing or has rolled out automated retention bonuses for checking account holders that try to cancel their account. Reddit user TwelveBall was offered a bonus of $50 to $200 when they tried to close their account online. The bonus offered depends on the account type you have opened and requires debit card spend.
It’s been more than 365 days but no second offer for me. Has anyone been offered this again?
Here’s the DP:
10/8/22 – account opened
10/21/22 – funded
1/10/23 – bonus paid
1/19/23 – refer bonus paid
2/2/23 – retention offer signed up over the phone
3/15/23 – retention bonus paid
3/18/23 – account closed
Note that per the terms, you can only do this offer once every 365 days. I enrolled in the offer end of March and got the bonus. I went to close my account last week and the offer popped up again. I was momentarily tempted but then read the terms and realized I wasn’t eligible.
Closed via chat on 6/30/2022, did not receive any retention offer.
I was offered the same the retention offer too … but I wonder ..
1) Do we have to maintain the same account package?
2) I don’t remember being informed that I have to keep it open for 120 days after the bonus … did anyone else? Or was that omitted on purpose? This would mean extra 90 +120 days for $50, right?
$50 was just paid a few days ago. accepted offer and did the spend in march.
So that sounds like the $50 posted after 90 days?
Did you keep the same account type or downgrade?
Got the bonus too, pretty surprised. Thanks for the heads up !
Got it today
Datapoint — I signed up for this retention bonus back in April and completed the purchases around 4/5/22.
I’m citigold. The $150 bonus just posted yesterday 6/15/22.
did you guys receive the bonus yet? i still have not gotten it been months already
Yes, received today
I got it today too.