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Rick
Rick (@guest_461433)
August 18, 2017 20:59

Ugh. Not worth the trouble, in my case. I first tried ACH pushes from CapOne and Ameritrade as I mentioned above. No bonus resulted from that, so I made 10 debit transactions of more than $10 to ensure I’d meet the requirements. Waited for statements to cycle just to be sure something wasn’t right. The terms say the bonus will post within 10 days of meeting the requirements. Mine did not post within 10 days of the last debit transaction posting, so I called. Sent to “back office” for “research” who called back same day and said “bank-to-bank” transfers don’t count (CO360 & Ameritrade). Fair enough, I said, but I also did the 10 debits. They agreed. Said they’d call back in two days, but didn’t. A couple calls later, I got a CSR who acknowledged that there’d been a lot of “back and forth” on my issue (me calling several times), and she’d try to get a supervisor on the phone. Before she put me on hold I mentioned that I’d be filing a CFPB complaint if this couldn’t be resolved. Got the supervisor. She said they’d been waiting on a response from the branch manager where I opened, which is different than what I was told previously– that they were waiting on the “bonus department” to “manually approve”. Also told the supervisor that I’d file CFPB if no resolution by the end of the day (it’s been a week on & off on the phone with the bank). Bank called back within 10 minutes, apologized, said the banker in branch “entered the wrong promo code” and that they posted the promo. Logged in, and sure enough, the $150 was there. I almost never call banks and am always super polite & patient when I do have to call, but this was the worst experience out of the 30+ bonuses I’ve done, including crazy ones like HSBC and Citi. I would never threaten them with CFPB if I didn’t feel like I had to, and I never have had to before now. All told I probably spent 2 hours on the phone/on hold, not counting the time to go to branch to open. $150 is nice but not worth it in the case. Glad I did get it finally though. The silly part is that if the in-branch banker hadn’t screwed it up (and also failed to order my debit card; see my previous post), CO360 or Ameritrade probably would’ve triggered the bonus, and if not, the debit purchases probably would have. Anyway, I will say that their CSRs are nice, but not able to do much. Try to get a supervisor if you have problems. I’m not even blaming the bank, just saying that the one in-branch rep really screwed things up and fixing it all was not easy. I’m certainly not whining to/about DoC either, post is much appreciated as always. Just wanted to share my experience in case it helps someone else. Also, thanks again Casey… Read more »

Casey
Casey (@guest_448293)
July 28, 2017 02:16
Casey
Casey (@guest_448296)
July 28, 2017 02:17

They charge a $3 fee for ACH transactions initiated on their side, but I haven’t gotten dinged for initiating them remotely.

Casey
Casey (@guest_448290)
July 28, 2017 02:13

7/25 $305 ACH from Chase
7/26 $150 “online checking bonus”

Rick
Rick (@guest_450514)
August 1, 2017 00:34

Interesting DP Casey, thanks. So far I’ve tried:

$251 ACH from Cap One 360 checking on 7/11
$255 ACH from TD Ameritrade brokerage on 7/25

…and still nothing.

I’m thinking the banker who opened my account (in-person) forgot/failed to add the promo to my account, seeing as she also forgot to order my debit card, despite having me pick a design and PIN in the branch. Had to call in to have card reordered.

After giving up on ACH, I did 10 legitimate debit card transactions (>$10 each) throughout July, the last of which should post in the next couple days. So they shouldn’t be able to deny the bonus even if they don’t like my ACH.

I’ll update if I get anything from them, but I bet it’s going to require calling at the very least.

Casey
Casey (@guest_456900)
August 11, 2017 00:17

Good luck! I hope it works out for you. 🙂

Rick
Rick (@guest_422818)
June 18, 2017 15:48

Once you have online access, be sure set to set up online only statements. Go to Actions & Tools, pick Statements & Account Forms, then Manage Statement Preferences.

Otherwise you’ll pay $5.95/mo. Took me a while to figure it out. The default configuration is Paper & Online statements.

Brian
Brian (@guest_416733)
June 7, 2017 17:34

What do you guys make of this:
“Offer … is limited to households that do not currently maintain a personal checking account.”
How would that be detected or enforced?
Probably a deal-killer for me…