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RS
RS (@guest_972736)
May 5, 2020 14:28

Offer appears to be dead.

Dave
Dave (@guest_749107)
April 16, 2019 14:40

I opened up an account at November for me and my wife. I reached out to the bank after 90 days regarding my account and they sent an email to the Marketing department and they got back to me a day later saying the bonus will be issued within two days.Two days later I had $400 in my bank account. I wife’s account after 90 days I also contacted the bank and they reached out to the marking apartment a day later they got back to me and said that they never found the offer code for the bonus. I reached back out to the bank stating that I could refer them to the link for the November bonus and I happened to know that there are many people reporting the same issue that citizens is not seeing their offer codes as well. They are escalating the case to the research department and promised a phone call back in the next three business days….

Alex
Alex (@guest_749542)
April 17, 2019 13:04

Same as us, except they never found the offer code for the bonus for both of us…, they asked us to wait till the end of April

P D
P D (@guest_746207)
April 9, 2019 10:23

I was one of the November openers. I seriously escalated my case but they could never find any evidence that I applied through the promotion link or had an offer applied. Closing and moving on with life. Next time I will take screenshots, which I usually do but hadn’t in this case.

Mark
Mark (@guest_741871)
April 1, 2019 12:38

Anyone get the bonus without contacting the bank? I opened my account and made DD in December 2018. Called and was told to wait 90 days. After 90 days, I called and was transferred to the bonus management. I was told to wait until 4/30/2019.

Biggie F
Biggie F (@guest_751110)
April 22, 2019 17:54

Yes. Started 28 December. $400 showed up 17 April.

It’s a Platinum Checking. I don’t want to leave $25,000 with these guys. How do I avoid the monthly fee (which still has not hit yet)?

Mims
Mims (@guest_738007)
March 21, 2019 19:15

Opened in November 2018.

$1000 from Fidelity brokerage on November 9.

No bonus as of 3/12, so yes, I contacted the bank because I assumed I was not getting the bonus anyway, so why not. The CSR told me that it appeared as if I met all the terms, so he sent my account to Promotions for review.

Nothing by 3/18, so I called again. Rep was very helpful and even refunded the $25 monthly fee from February. He also promised a call back from Promotions within 24 hours.

Later that day, I received a voicemail from a Promotions rep who told me the bonus would post by 3/22.

$400 bonus posted on 3/21.

Eric
Eric (@guest_739255)
March 25, 2019 16:44

This is a great DP. Anyone that has ever been harassed on here after calling the bank should send your comment to the “haters”.

Bonus_Chaser
Bonus_Chaser (@guest_739845)
March 26, 2019 17:13

On contrary, this is a horrible DP “long term.”
Drawing “eyes” to your account and pointing out that “simulated” DD counted for bonus.
Perhaps, when Mims goes for the bonus next year, Fidelity might not count after all.

Nathan
Nathan (@guest_737856)
March 21, 2019 10:01

Opened 1/8
1K ACH from Chase posted 1/18
Bonus Posted 3/21

World2travel
World2travel (@guest_735554)
March 15, 2019 16:59

Opened Dec. 18, 2018
1/3/19 DD coded as Direct deposit Td Bank Na P2p
No bonus.
Called customer service and they said to allow 90 days from direct deposit to receive which will be April 3rd.
Wonder if I’ll ever receive the bonus??

RT
RT (@guest_732583)
March 9, 2019 11:29

My SO called up to close account before getting the second $25 low balance charge.
CS rep noticed that we had the $1000 DD…no mention of promo code…maybe complaints are starting to add up…they reversed the $25 charge and said they would get back to us in a few days with the verdict of their investigation…still hope?…not counting on it…will keep all posted

RT
RT (@guest_738601)
March 23, 2019 16:44
  RT

Finally got this one on 3/21 …even ended up getting a second $25 low balance fee reversed along the way. Glad we waited this one out! (o:

Eric
Eric (@guest_739263)
March 25, 2019 16:51
  RT

What did you write in the SM to get it reversed a 2nd time?

RT
RT (@guest_740806)
March 28, 2019 15:12

Did not have to. CS rep did it on their own. Very surprised at this!

Alex
Alex (@guest_731741)
March 7, 2019 13:22

I opened a ticket today and they asked me the promo code I entered in November, how could I know that?

Ted
Ted (@guest_731447)
March 6, 2019 16:51

Opened 11/21 online. DD of $1,000 12/05. No bonus as of today. November people got screwed. I LOST $25 on this bonus. Citizens can kiss both sides of my a**.