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443pf
443pf (@guest_927648)
March 4, 2020 09:35

Too many complaints with this bank. Never again.

I filed CFPB complaint as they will not pay out bonus. Branch is saying it had to be a DD every month but the terms do not say that, they say ‘receive a DD within 45 days’. They also haven’t paid the savings bonus, no response to that. Manager stated he would email me the promotion T&C but has failed to do so.

I was also told at opening of the account it was completely fee-free (directly from the branch manager himself) but they are now saying the savings has a $200 minimum daily balance.

I opted out of overdraft protection but was hit with with an overdraft fee anyways. They don’t put credits before debits and instead base their fees on the time the day the request was received. Not understanding they process debits before credits was my misunderstanding but it still doesn’t explain why I was hit with overdraft when I opted out. The request should have been denied but they didn’t do that.

Joey Doughnuts
Joey Doughnuts (@guest_927681)
March 4, 2020 10:13

443pf when did you open your account? I’m assuming it’s been at least 60 days since you met the requirements for the bonus. Please keep us posted if you receive the bonus.

Michael
Michael (@guest_927687)
March 4, 2020 10:18

Joey Bag of Doughnuts?

443pf
443pf (@guest_927745)
March 4, 2020 11:23

Opened 10/31. Bonus supposed to payout 2/6. After a bunch of back-and-forth with the bank and not getting anywhere, CFPB filed 2/26.

443pf
443pf (@guest_941720)
March 18, 2020 07:43

Final decision is that the bank will not pay the bonus because there was only one DD. I asked what exactly had to happen within the 45 days as the terms clearly specify ‘a direct deposit [singular]’ and they said a recurring direct deposit. So at least 2 DDs are needed within 45 days for the bonus.

Joey Doughnuts
Joey Doughnuts (@guest_948906)
March 31, 2020 13:03

Sorry that happened to you. At least it wasn’t much money (not even $100 after taxes). I hate when banks scam people like that.

dean
dean (@guest_891354)
January 28, 2020 14:18

 William Charles Updated promos: This time $100 for checking, $100 for $5k in savings, and $100 for $20k in a CD.
https://www.trustcobank.com/page/news-and-information-88/news/earn-up-to-300-20.html

Brandon
Brandon (@guest_854378)
December 6, 2019 19:41

Did the last one for $150 with slightly different requirements. Waited after 3 months of biweekly DD from employer. Had to call my local branch to check on bonus. Manager said they would check on it and get back to me. Never called me back but the bonus showed up one day.

DirtyLilRat
DirtyLilRat (@guest_839020)
November 9, 2019 12:30

Do you have to keep the $5000 in the account or can you transfer it out after depositing it?

C
C (@guest_833848)
November 1, 2019 11:31

This still says “full paycheck/benefits” is required. The Direct Deposit requirement is incorrect.

“Direct Deposits must be the entire amount from a recurring Payroll, Social Security, and/or Pension (minimum of $100 monthly Direct Deposit).”

Joey Doughnuts
Joey Doughnuts (@guest_835570)
November 5, 2019 04:49
  C

I just read the terms and conditions for the $125 bonus and it’s contradicting. One part of the terms says direct deposit OR 5 debit card transactions. Another part of the terms says you need to do both for the $125 bonus. Does anyone know which is right? Maybe I should just do both to be safe.

Joey Doughnuts
Joey Doughnuts (@guest_835572)
November 5, 2019 04:50

I have never seen anything like this before. Per the terms and conditions:
“If Direct Deposit is canceled on the Home Town Premier Checking Account a Monthly Average Collected Balance of $500 is required or $5 Monthly Service Charge applies”

Jan B
Jan B (@guest_838427)
November 8, 2019 09:01

It just means that without a direct deposit, a monthly fee will start to occur. It’s $5. Avoid it by keeping DD going, or put in $500 and don’t touch it.

Mej
Mej (@guest_833631)
October 31, 2019 20:21

Was in and out in 10 mins. Not chex sensitive. For the $200 bonus, you need $100 to open accounts ($50 for checking and $50 for savings). The $5000 can be transferred to the savings account within a week of account opening, it is not needed when opening the account. Besides ETF, checking has no fees but savings does if the balance drops below $200.

Duke I.
Duke I. (@guest_827784)
October 20, 2019 14:44

No branch close to Miami. Opening online would’ve been perfect.

Joey Doughnuts
Joey Doughnuts (@guest_831521)
October 28, 2019 04:28

In order to get the $200 bonus, do you have to deposit the $5,000 into a savings account the same day that you open the checking account? It looks like the answer is yes but if anyone has data points stating otherwise please let me know. Thanks

dean
dean (@guest_827783)
October 20, 2019 14:42

Looks like in-branch only, and I’d be surprised if this bank has the technology to do it online anyway.
I have a business account with this bank, and everything is very low-tech and slow. You’ll probably spend at least an hour opening the account in-branch.

Jan B
Jan B (@guest_838423)
November 8, 2019 08:58

T’is true. Be super nice and tell them you don’t have much time, be ready with ID, etc, in hand and one may whittle it down to 30 min. They just seem to be low energy.

FYI: my experience led to a follow up inquiry for the bonus. Patience (90 days minimum).