We posted an extremely lucrative GroundLink promotion on the 31st. A lot of readers were able to amass a huge amount of GroundLink credit. Unfortunately it looks like GroundLink is clawing back this promotion, with readers having issues accessing their account and name being changed to “Gary Johnson”, the promotional pages have also been removed. Here’s what you should know and do:
- If you’ve already made a reservation, it looks like these are currently being honored. I would also be making back up plans in case they don’t come through with the ride.
- Some people are having success accessing their accounts by:
- Logging out and then back in after waiting 15-20 minutes.
- Resetting your password on the desktop site
- Using three @@@ at the start of your e-mail address when logging in
- Logging into the app instead of desktop might also work
Just had a bunch of fraudulent charges on my Chase Infinite card I used on this promo. And now I cannot delete the card details on my Groundlink account. Chase is investigating and contacting Groundlink. This is going to be fun.
hey DoC I just got this email:
Dear GroundLink account holder,While conducting an Audit of our promotional programs it has come to our attention that your Visa Infinite or Signature card has been submitted multiple times to receive multiple credits. Under our terms of service it states:
· Upon card validation, U.S. Visa Infinite or Signature cardholders get one promotional credit that can be applied toward a GroundLink reservation booked with that card. Limit 1 promotional credit per card.
For this reason, we have adjusted your accounts to reflect the correct number of credits. If you have any questions please email [email protected] .
GroundLink Team
I didn’t use a card more than once, I used all the credit that same night, none of my rides have been canceled and one shows as scheduled.
That is a good sign (at least for those who scheduled rides). When your rides are scheduled to take place? Pls update us if you (a) end up receiving a ride, and (b) if they charge your card on file instead of the credit.
Thank you!!
Just got this email. Unfortunately, I still can’t login to the account that had even more credit than the account they sent this email to. And for the account attached to the email address they sent this email to, they completely wiped out my $25 credit rather than adjusting it. So I lost the $25 credit altogether. So they’re still handling this in an incompetent way.
“Dear GroundLink account holder,
While conducting an Audit of our promotional programs it has come to our attention that your Visa Infinite or Signature card has been submitted multiple times to receive multiple credits. Under our terms of service it states:
· Upon card validation, U.S. Visa Infinite or Signature cardholders get one promotional credit that can be applied toward a GroundLink reservation booked with that card. Limit 1 promotional credit per card.
For this reason, we have adjusted your accounts to reflect the correct number of credits. If you have any questions please email [email protected] .”
Now they’re clawing back the credits: “Dear GroundLink account holder,
While conducting an Audit of our promotional programs it has come to our attention that your Visa Infinite or Signature card has been submitted multiple times to receive multiple credits. Under our terms of service it states:
· Upon card validation, U.S. Visa Infinite or Signature cardholders get one promotional credit that can be applied toward a GroundLink reservation booked with that card. Limit 1 promotional credit per card.
For this reason, we have adjusted your accounts to reflect the correct number of credits. If you have any questions please email [email protected] .
GroundLink Team”
Got the same email. But I still can’t log into my account
I have two rides scheduled this week. Account can not be accessed, but when I calll they said the ride is still good. Anyone booked their rides before shutdown and taken the ride after?
Yes, reports of a few people doing this
anyone have their car show up?
I do have a backup plan.
Yes, people have had them show up
Thanks they did show up.
Have a backup plan B ready like Uber or Lyft or a friend. Groundlink dropped the ball with massive account closings without notifications.
Not sure anyone is still following this. Their CS is still saying they’re “working” on this issue. I think they’re just hoping people forget this happened and abandon their credit.
Yep, Groundlink made a big marketing blunder and now they buried the monster by doing a massive closing of accounts without notice. Not good business practice.
I emailed them about this clearly intentional “issue.” Here’s what they said:
“We’re aware that some people are having account issues around promotions; we are working on this now. Thank you for your time.”
Does not sound promising 🙂
Anyone been able to solve this issue without having already been logged into the phone app?
Okay I’m among the many of who you never heard of GroundLink until I was prompted to sign up and get massive credits. I jumped on late and only got 2x$30 + $25 (referral bonus). Turned out to be lucky since my account remains intact.
Now, trying to use the service had me surprised… I live across the street from SFO and a Lyft/Uber/Taxi ride averages $10-12. I wanted to use my credits to book a GroundLink ride for my upcoming flight and it turns up to be $49 for the smallest car… whoa at that rate I suppose they can freely give away credits without blinking too hard.
Any limo service will have a price model structured = flat fee + distance, and flat fee is substantial … therefore there is no sense to use them on a such a short ride… although free is free 🙂 If you prefer to burn the credit asap go for it, or leave it for a longer ride for later.
You can estimate the prices on their site so you can see how far $85 will take you. Just to give you an idea: I live in L.A. and taxi ride to the airport for my distance would be $60-70. Uber $25-30. Groundlink with 15% discount (which you get as well) would be right around $85-90 for luxury car.
Good luck.
These people are incompetent. I had the issue of my password not working after loading $75 in credits. I successfully changed my password yesterday and everythign was good. Now the password doesn’t work and I’m running into the “no email associated with account” problem. Anyone have success contacting customer service? I’m not logged into the app, so I can’t try the @@ trick or do the @@ trick on the weblogin for reasons sated earlier.
If you think about it, the points & miles game is all about earning and BURNING.
The currency isn’t worth anything until you actually redeem it. This incident was a good reminder to use reward currency sooner rather than later.