Update 9/27/24: This has now been fixed.
Yesterday Hawaiian/Alaska transfers went live. Some users reported receiving the following error:
You are not eligible for this exchange. Please check the FAQ section for more details or contact your Loyalty provider
According to datapoints collected on reddit this appears to be occurring if you have a two letter first OR last name. I assume this will be fixed but it’s good to know for those that are affected by this.
Yo Yo Ma will sue
Yo Ma Ma called, I’m not interested.
The issue was fixed and I was able to transfer miles with 2 letter last name.
Cheers.
Who is the genies wrote the code? 😂
Is there the same problem for one letter names? If so, I pity the fool who wrote the code.
Looks like someone didn’t write enough unit tests!
Push to prod, fix later!
Just curious what’s their decision making process on this…
Can confirm. I have a two-letter last name and received the “You are not eligible for this exchange” error
Phew, I just missed the mark. I have a 3 letter last name lol.
i just had mine returned next da, no explanation. I dont have a 2 letter name
Sum Ting Wong
#Asiana214 #RIP #NeverForget
He was on that flight with Wee Tu Lo and Ho Lee Fuk!