Update 9/27/24: This has now been fixed.
Yesterday Hawaiian/Alaska transfers went live. Some users reported receiving the following error:
You are not eligible for this exchange. Please check the FAQ section for more details or contact your Loyalty provider
According to datapoints collected on reddit this appears to be occurring if you have a two letter first OR last name. I assume this will be fixed but it’s good to know for those that are affected by this.
