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MickeyMouse
MickeyMouse (@guest_1922829)
October 1, 2024 15:43

Hoping for some help here –

Opened account under this promotion, did the opening deposit, then did the $500 DD, I tried for a month to login online, and even called a dozen times to get my username they would not provide it. I need the online login to do the e-statements portion of the bonus.

Today I called and they said they “could not keep the account open”. Even though it had $600 in it. So basically I met all the requirements, they refused to provide me my username to do the e-statements and fulfill the bonus, then closed my account.

Is this fair?

Eric 🔗
Eric 🔗 (@guest_1922972)
October 1, 2024 19:09

Unfortunately, whether it is “fair” or not is irrelevant. What is important is if they were legally allowed to close your account and deny you the bonus.

If you don’t think so, file a complaint with the CFPB as you have nothing to lose at this point. Keep in mind that I am only 1/3 in CFPB complaints in my life so it’s certainly not a given that you will win.

MickeyMouse
MickeyMouse (@guest_1922986)
October 1, 2024 19:20

I mean can’t they basically close the account for any reason?

Eric 🔗
Eric 🔗 (@guest_1923001)
October 1, 2024 19:27

Pretty much but I’m pretty sure there are some exceptions.

MickeyMouse
MickeyMouse (@guest_1923014)
October 1, 2024 19:36

I definitely feel it’s just for them to get out of paying the bonus. Especially since it took several weeks of trying just to even try to get my username for online banking when the online banking system said I had an online account and to call in for the username. I submitted a CFPB complaint I’m wondering what will happen even if I win like would they mail me a check for the bonus? That’s a bit confusing.

Eric 🔗
Eric 🔗 (@guest_1923584)
October 2, 2024 12:03

Probably.

Also, I’m not sure if you are aware of this but the CFPB actually has no power and it will be Keen that will be deciding your fate.

Let me know how it goes. I hope that you win!

MikeSauce
MikeSauce (@guest_1904434)
September 3, 2024 13:18

Its been 3 business days and they still haven’t returned my money… will have to cfpb them.

MikeSauce
MikeSauce (@guest_1904518)
September 3, 2024 15:04

UPDATE : Called them today and they said i need to dispute the charge with my bank in order to get my money back.

What a joke.

Don’t do business with these idiots.

Steve
Steve (@guest_1901895)
August 29, 2024 16:32

DP: They are Chex, please update this bank in your post.

MickeyMouse
MickeyMouse (@guest_1908776)
September 10, 2024 13:24

Weird I’ve had other banks turn me down for Chex, Keen opened the account.

MikeSauce
MikeSauce (@guest_1901138)
August 28, 2024 14:27

These guys are chex sensitive dont apply if you are lol/24

I called them today to setup online banking after they took my money out of my bank account this morning and they said i was going to be denied because of inquires and my money will be returned to me in 3 business days.

What a shit bank, i will be CFPB them if i dont get my money back.

GGS.

Why withdraw the money from my account before approval?

George
George (@guest_1900119)
August 27, 2024 10:02

ID system in app won’t work. Tried manual upload of DL front and back but could not get it to take my selfie–both desktop and Android.

MikeSauce
MikeSauce (@guest_1899684)
August 26, 2024 15:08

CONGRATULATIONS!Thank you for choosing Keen Bank. We are committed to you and your financial suscess. If you have questions or would like more information about our other products and services, visit keen.bank.
If you have additional questions or for more information, please contact us at 507.835.2740.

dp : not sure wtf this means approved or not, no email or text after applying. cant enroll in online banking.

IM LOL/24

anyone else apply ?

Eric 🔗
Eric 🔗 (@guest_1899690)
August 26, 2024 15:13

I agree that’s an odd message. Maybe they are just very friendly and congratulate people for making deposits and withdrawals also.

Anyway, are you OOS?

MikeSauce
MikeSauce (@guest_1899692)
August 26, 2024 15:15

Im in the MN area, about an hour away from a branch.

wilsonhammer
wilsonhammer (@guest_1899717)
August 26, 2024 15:38

CC funding?

MikeSauce
MikeSauce (@guest_1899800)
August 26, 2024 17:54

Didn’t see CC funding not sure, i funded with ACH bank transfer.

Steve
Steve (@guest_1899602)
August 26, 2024 13:02

Their ID uploaded is not working. Tried on Android and iOS.

George
George (@guest_1899658)
August 26, 2024 14:37

Soft or hard pull?

MikeSauce
MikeSauce (@guest_1899696)
August 26, 2024 15:17

Soft