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turkandjd
turkandjd (@guest_2088342)
June 28, 2025 09:48

This is pure speculation, but it definitely feels like they are trying to bluff their way into a bunch of people quitting the bonus. I feel like it’s worth telling them to shove their “disqualification” email, completing the terms, and then filing complaints if needed.

Joe
Joe (@guest_2087832)
June 27, 2025 12:56

joanne was this confirmed in writing? If so that’s incredible!

Joanne
Joanne (@guest_2087928)
June 27, 2025 14:56

Bank manager called me. He will monitor my account for bonus posting.

joanne
joanne (@guest_2087642)
June 27, 2025 07:03

After a week my branch is going to honor my promo. Tell your bank they can’t do a bait and switch once the account is opened and promo code applied!

Sw26
Sw26 (@guest_2087385)
June 26, 2025 17:49

I can’t withdrawn my money from this bank fast enough! I was told by customer service there is no early closing fees as that was related to the bonus offer, of which, none of us seem to qualify for.  And they’re holding my real dd hostage as it would have been posted to my normal bank account.

Mike D
Mike D (@guest_2087365)
June 26, 2025 17:20

I spoke to someone at FNB. He kept saying it was a “targeted mail campaign.” He said only people that were targeted through mail are eligible for promotion. I said this wasn’t in the terms online. He didn’t care. I told him I didn’t receive a mailer. He appeared to note this as ammunition to disqualify me for the offer. You will not get sympathy from them. I wouldn’t even talk to them. Anything you say can and will be used against you. “Never call the bank.” Just file a BBB complaint and and CFPB complaint and any other complaint you can.

Bert
Bert (@guest_2087226)
June 26, 2025 13:53

Anyone making any progress in where things stand? I had reps inform me I was eligible via chat and secure message after the e-mail went out. Now they are saying they made a mistake and management is saying we are not eligible. Still trying to get a hold of someone higher up to discuss but no luck yet

Joe
Joe (@guest_2087124)
June 26, 2025 10:56

What are people getting as complaints/governmental complaints work their way through the system?

Heather
Heather (@guest_2086287)
June 25, 2025 11:34

Is this dead now? The link looks like it’s been taken down from their site. Better not to get involved with it anyway?

creo
creo (@guest_2086482)
June 25, 2025 14:46

It’s been a bit of a train wreck but:
expired
dead
better not to get involved
all of the above

KBO
KBO (@guest_2083623)
June 23, 2025 16:57

I thought my in-branch experience with Tower FCU was bad but this takes the cake. >2 hours just to open the Freestyle and Money Market accounts. Responded to over a dozen verification texts and emails. Associate and branch manager couldn’t figure out their new system which is similar to the the carts we do online. Finally had him clear cache and it all when through. Though somehow separately, which is already causing online banking problems and may cause issues with the bonus later on. Bonus code was added to each application and shows on documents/receipts. Funded $50 and $5K.

The internal promotion documentation did not specify direct mailer wordage and the branch assured me I would get the bonuses if I met the requirements. We’ll see.

AHG
AHG (@guest_2083523)
June 23, 2025 14:48

garbage bank. Told me the same thing whereas it’s not disclosed on T&C. I’ll see how this plays out.