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Novacat05
Novacat05 (@guest_1856946)
June 7, 2024 10:16

Just closed this out after a year. Don’t bother calling, they always have long hold times. Instead, text the same main customer service number and they’ll send you a link to a secure chat where they can close your account for you and mail a check for the $5 share.

Mike
Mike (@guest_1876194)
July 17, 2024 10:24

Can confirm this as well, super easy to close by texting and then joining the secure chat from there

knuds1b
knuds1b (@guest_1784094)
January 23, 2024 16:32

CSR says soft pull for online applications

HarryTheFirstHarry
HarryTheFirstHarry (@guest_1784052)
January 23, 2024 15:57

Got the tax form today for the 250. Remember NOT to close until May. 1 year hold to avoid bonus forfeit.

Mej
Mej (@guest_1752383)
December 6, 2023 09:32

5/30/23: Account opened and selected electronic statements
6/22/23: Real DD of $501
6/23/23: Ten $0.50 Amazon purchases
6/26/23: Five $0.50 Amazon purchases

No bonus showed on hold in my savings account during the 6-month wait period

11/30/23: Bonus should have been released but was not in my account
12/5/23: Sent SM asking about bonus
12/6/23: No response to SM but bonus showed up in my savings account

Novacat05
Novacat05 (@guest_1748284)
November 30, 2023 08:42

6 month account anniversary today, no bonus. Sent secure email to inquire what is going on.

Mej
Mej (@guest_1748988)
December 1, 2023 10:09

Same, I also received nothing. Please update if you get a response.

HarryTheFirstHarry
HarryTheFirstHarry (@guest_1749343)
December 1, 2023 18:13

Hmmm… you should have seen it pending in the savings account for 3 months now…still better late than never. For me I SM’d a while back (see my and other DPs below) and it was pending in the savings from early September to today and today it became usable. If you get rejected in the SM, you may have to call as that appears to have worked for at least one person below. Good Luck.

Novacat05
Novacat05 (@guest_1752612)
December 6, 2023 15:28

Same day I inquired last week, they posted the $250 in my savings, but it was not yet available. Gave it a few days and still not available. Sent another secure email today and got a reply saying my bonus will be released on 12/30/23, and that my account was opened on 5/30/2023. That’s 7 months not 6(which terms clearly and still state)….. replied back to tell them that.

Novacat05
Novacat05 (@guest_1753800)
December 7, 2023 21:15

Bonus now available after a supervisor wrote back and released the $250.

Vince L
Vince L (@guest_1694415)
September 15, 2023 01:59

DP: got denied on the bonus, claiming that I have not enrolled in the online statement within 60 days.

Don’t remember the time I changed the online statement delivery option but I sure the hell did not receive any paper statement from them.

TRJ
TRJ (@guest_1694472)
September 15, 2023 06:00

Same here. I closed my account and got a check for the balance within a week. Closing is easy. Just send them a message.

Eric
Eric (@guest_1694977)
September 15, 2023 17:50

If they pull the same stunt with me, I will email them a copy of the print screen I took when I enrolled in estatements.

Tino
Tino (@guest_1707940)
October 3, 2023 10:53

I got the same response from my secure email to check in on my missing bonus. The email claimed that I hadn’t signed up for online statements, even though I did on the day I opened the account.

I called customer service at 610-797-7440, and they got the deposit added to my account immediately.

Mark
Mark (@guest_1687984)
September 7, 2023 08:03

Looks like I will not be getting this bonus

6/2/2023: Account opened (and signed up for e-statements)
6/12/2023: $501 push from Chase
7/5/2023: 15 dc transactions (7 Amazon and 8 Cash App)
No bonus as of 9/7

Teddy Ruxpin
Teddy Ruxpin (@guest_1749020)
December 1, 2023 10:50

Technically they have 6 months to pay I think – which would be today or tomorrow. Any update?

Mark
Mark (@guest_1749035)
December 1, 2023 11:12

Still nothing

Lucky
Lucky (@guest_1673962)
August 17, 2023 11:10

Applied online for this account on 6/20, After back and forth secure message, they asked me all the ID details and account was approved on 6/27.
Did 15 cash app transactions for $2 each
One real DD for $502 with e-statements enabled.

My first real DD posted exactly on 45th day. Bonus posted after 2 days in Savings account and it is frozen. Reps confirmed me that it will be frozen for 6 months before I can withdraw.

HarryTheFirstHarry
HarryTheFirstHarry (@guest_1677628)
August 22, 2023 16:21

Looks like you are the Lucky One on this. I had several legit DDs but no bonus to date..I’m going to have to reach out…..

Lucky
Lucky (@guest_1680029)
August 25, 2023 14:53

Try their secure email option. They respond slowly, but you will get your bonus. Even before the DD hit, I was checking with them many times, if my account qualified for promotion. They responded me – Yes.

HarryTheFirstHarry
HarryTheFirstHarry (@guest_1682367)
August 29, 2023 13:17

Wow You Da Man! Secure messaged and bonus is in the savings couple days later – no response to the email yet.
 William Charles worth noting that bonus will not be paid out automatically but needs a SM to be sent in order to see it post even if in the frozen state which is what mine is at the moment. Tagging the others as well who are waiting on the bonus Eric , TRJ Novacat05 Dom to name a few.

Eric
Eric (@guest_1682380)
August 29, 2023 13:33

HarryTheFirstHarry,

Did they actually tell you that it won’t post automatically or are you just assuming that because of the experience that Lucky and you had? I was planning on waiting until 60 days after I qualified to inquire based on the terms. Did you?

HarryTheFirstHarry
HarryTheFirstHarry (@guest_1682388)
August 29, 2023 13:43

They did not tell me that, but that is the conclusion based on my and Lucky’s DPs. My DD was completed 1st week of June and 15 purchases about 1st week of July. So yes I’m still within the 60 day period and so its possible you might get it 60 days from when you complete. So its probably that SMing will help either if you did not get the bonus past 60 days or if you want it earlier.

Lucky
Lucky (@guest_1682393)
August 29, 2023 13:49

My DD hit exactly on 45th day from my account opened date and the bonus posted 2 days after that. If you did real DD, it is better to secure message them to get your bonus quickly. Happy that my data point helped HarryTheFirstHarry. Good luck.

Dom
Dom (@guest_1687374)
September 6, 2023 17:32

Thank you!! This worked for me

RXSAMG
RXSAMG (@guest_1704090)
September 27, 2023 23:07

I had to leave two SM’s, but the $250 bonus is showing in savings account. Now i Have to wait until December for it to be released. It will be like an early Christmas present lol

Adam
Adam (@guest_1667172)
August 6, 2023 12:38

Terms appear to be 6 months as opposed to 12 months:

their website: “The $250 bonus will be held (frozen) in your account until the account is 6 months old and released thereafter.”
this website:”Early account termination fee: 12 months, bonus forfeit”

Eric
Eric (@guest_1663734)
August 1, 2023 09:05

1 of my debit purchases showed up as “POS Card purchase” while the other 14 showed up as “Card purchase”. Did any of you have the same experience?

HarryTheFirstHarry
HarryTheFirstHarry (@guest_1664171)
August 1, 2023 16:46

All of my purchases are showing as “Card purchase”. All of my purchases were either Amazon or a utility bill payment.

Eric
Eric (@guest_1664766)
August 2, 2023 13:27

I just did an Amazon reload for my 16th debit card purchase. I didn’t want to take the chance that the aberration will cause problems for my bonus to post.