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MannyG
MannyG (@guest_1954000)
November 18, 2024 13:15

It had been months since we met all requirements. P1 and P2 chatted support and they were able to provide bonus within 2 business days. I should have reached out earlier.

Al kay
Al kay (@guest_1931799)
October 14, 2024 03:08

Any updates on a new bonus for this CU?

Pluv
Pluv (@guest_1913746)
September 17, 2024 17:50

Received my $500 bonus today after submitting a request through SM.

Jonathan
Jonathan (@guest_1900233)
August 27, 2024 12:46

Account opened March 20th. Direct deposited $751 bi-weekly. May received three (5-30) direct deposits totaling $2253. June received one direct deposit prior to the 90 days being up.
Called customer support and they stated that it is not calculated based on 30 days for each month but the 90 days does count. June did get $1502 in deposits. Not sure if I should file a complaint about not qualifying for the $500 but they did say I qualified for the $200.

Dylan
Dylan (@guest_1899804)
August 26, 2024 18:00

I signed up for the account on march 15th, 2024. I made $1500 in direct deposits a month from my employer for four months (so they weren’t faked).

It is now August 26th, 2024. Service credit union ha failed to issue me my bonus. And apparently i’m not the only one.

Their terms and conditions do say they have 90 days to pay out the bonus – And I will give them 90 days exactly. But on that 91st day, I will be filing a complaint with the CFPB for failing to uphold their end of the deal.

Dylan
Dylan (@guest_1905673)
September 5, 2024 09:18

Update: I let a little over 90 days pass and I have since filed a CFPB complaint. Will update if they award my bonus or not.

Peter
Peter (@guest_1911375)
September 13, 2024 17:00

Thank you for mentioning the CFPB. I had not been sure what regulating agency with which a formal complaint should be lodged. My wife and I will be filling with the CFPB as well.

Eric 🔗
Eric 🔗 (@guest_1911423)
September 13, 2024 18:38

The CFPB is NOT the correct agency to contact. You should contact the NCUA to deal with CUs.

Amy W
Amy W (@guest_1898593)
August 24, 2024 09:35

Was anyone able.to get this bonus without using a true payroll direct deposit? I did a Chase biz and it hasn’t been 90 days yet. I’m sure they will tell me the promotion wasn’t attached like they have been telling everyonelse.

mangorunner 🔗
mangorunner 🔗 (@guest_1898779)
August 24, 2024 16:16

I used both Wise and TreasuryDirect. Not sure which one triggered, Amy W.

https://www.doctorofcredit.com/service-credit-union-200-500-checking-bonus/#comment-1867620

Bob
Bob (@guest_1893539)
August 15, 2024 16:19

03/08/24: Opened
03/13/24: $1500 DD (employer)
04/11/24: $1500 DD (employer)
05/13/24: $1500 DD (employer)
07/01/24: $500 Bonus paid “Interest Adjustment-DepositPromotional Checking Credit Checking500″

Adam
Adam (@guest_1893009)
August 14, 2024 15:12

This CU is “playing dumb” or just incompetent on the bonuses. Could get them in trouble with a few CFPB complaints.

I too had to contact customer service and inquire about whether or not the bonus was “attached” to my account.

It wasn’t of course, just like everyone else. I also met the qualifications for the $500 bonus, but they claimed I might only get the $250 bonus due to some made up rules that they came up with on the spot during the call.

A few days later I received the full $500 bonus so I’m going to refrain from a complaint, but they are definitely making people “Work for it” in the hopes that some will just not push for it.

Customer service was friendly as usual, and I of course didnt give them a hard time, but they definitely seem to be unprepared for dealing with this.

Erv
Erv (@guest_1892634)
August 13, 2024 18:40

These people are a joke. Contacted customer service via chat in July who said bonus would be applied 8/13/24. No bonus yesterday, chat with customer service who said to wait for tomorrow. No bonus, chat with customer service who said sent a ticket to their marketing department to apply bonus manually. still waiting and not very optimistic. what should I do if they don’t give the bonus?

Pluv
Pluv (@guest_1893229)
August 15, 2024 00:56

CFPB

Kaching
Kaching (@guest_1892507)
August 13, 2024 14:12

3/15 Opened account
4/09 $750 payroll DD
4/23 $1500 payroll DD
5/07 $1500 payroll DD
5/21 $751 payroll DD
6/04 $751 payroll DD
6/18 $751 payroll DD
7/16 $751 payroll DD
7/30 $750 payroll DD
8/07 Chatted with CSR inquiring about bonus
8/09 $500 bonus posted to savings account