There are numerous reports of Staples gift cards being frozen, when you attempt to use an affected card you’ll receive the following error:
invalid information entered or card is expired or inactive
If you call Blackhawk (who issue the Staples gift cards) they will inform you that the gift card is frozen due to a technical glitch. Customer service reps have been stating that the issue will be resolved ‘tomorrow’ for more than a week. Currently it isn’t clear what cards are affected and why. Worth keeping in mind if your gift cards currently aren’t working, also probably a good idea to avoid purchasing second hand Staples cards until the issue is resolved. If this is affecting any of your Staples cards then let us know when you purchased the gift card and from where to see if we can narrow done what gift cards are affected.
