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avsterbone
avsterbone (@guest_2079805)
June 17, 2025 16:30

Fees update sent via email today:

We’re reaching out to let you know that we’re updating our Terms of Service, Privacy Policy, and fee structure. The upcoming change in fees will not affect users on Step Black, which can be unlocked for free by setting up a qualifying direct deposit. The updated terms are posted here and will go into effect on July 17th, 2025.

Here are some of the updates you’ll see:

  • Free card replacements will no longer be available for users not on Step Black. Replacement cards will cost $5.
  • Our points redemption values will change from 1:1 to 1:0.75 for users not on Step Black. Step Black point redemptions will remain 1:1, and exchanges for gift cards will remain 1:1.
  • Credit Building / Monitoring will become exclusive to Step Black users.
  • Step Black’s 2% and 3% cashback categories will be updated with merchant specific partner offers.
  • The monthly subscription price for Step Black will be increasing— check your app for details.
  • Step Black will still be free with $500/month in Direct Deposit.

Summary of fee changes:
 Fee TypeCurrentNewDebit Card Funding Fee$0.50 < $20, no fee ≥ $201.99% (min $0.99)Bank Transfer Fee$0.50 < $20, no fee ≥ $20$0.99 < $20, no fee ≥ $20ATM Fee (Out of Network)$2.50$3.00Instant Cash Out Fee1.75% (min $0.35)2% (min $0.99)EarlyPay Late Fee$5.00
If you have any questions, please email us at [email protected].

Thank you,
—The Step Team

Nathan
Nathan (@guest_2046109)
April 18, 2025 11:30

Anyone else close their account but Step hasn’t reported the account closed to the credit bureaus?

Nathan
Nathan (@guest_2021260)
March 12, 2025 11:17

FYI you can close account in app by going to Profile -> Edit Account Information -> Close Account

Bank Bonus Bodhisattva
Bank Bonus Bodhisattva (@guest_1994255)
January 30, 2025 17:15

Rep confirmed no 1099 will be issued for this bonus

vik
vik (@guest_1954699)
November 19, 2024 10:09

did these idiots do a hard check?. anyone received notification?

churn_and_burn
churn_and_burn (@guest_1955774)
November 20, 2024 16:11

Just got an alert on my credit report today.

Luis Yanez
Luis Yanez (@guest_1948960)
November 11, 2024 11:48

Has anyone successfully closed this account with no EATF?

Saam
Saam (@guest_1943353)
November 2, 2024 14:05

Any termination fees ?

Tom
Tom (@guest_1940678)
October 29, 2024 20:56

FYi…they are trying to only pay me $50 claiming there was a referral ans after their CSR confirmed my eligibilty. Absolutely stay way from this joke of a firm

Nova
Nova (@guest_1938006)
October 24, 2024 21:17

I used wise for the DD. Now they emailed me to prove that it’s my DD and to show them a paystub. Is that even legal?

Ostrich Rider
Ostrich Rider (@guest_1937165)
October 23, 2024 17:39

Has enough time passed yet, where anyone can tell if after closing this account that your credit score came back up again?

Ostrich Rider
Ostrich Rider (@guest_1956033)
November 21, 2024 01:29

Another month passsed and my credit score went back to normal. For me, my score went down 30-40 points 1 month after opening and then bounced back a month later. I think if I close this account it will dive again, so I’ll just leave it open. Maybe they will have a good referral bonus in the future.