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MHS
MHS (@guest_1252934)
September 13, 2021 18:44

DP – Bonus-earning and account-closing data points:
– 9/1/2020 – Account (Advantage Money Market Savings) opened with $50
– 9/3/2020 – ACH deposited/transferred $25000 into the account from CIT Bank
– 12/17/2020 – $300 bonus deposited into account
– 9/9/2021 – Requested that account be closed (over-the-phone).
– 9/10/2021 – Account closed

TOm
TOm (@guest_1133969)
January 26, 2021 14:11

Account closing info MM and CK:
I met all bonus requirements, moved all funds out after 180-days and called to close account over telephone. I was told i needed to come into a branch to close the account, so I made an appointment. 15-minutes later the bank called me back and stated that since the accounts have zero balance that they will transfer my call to the back office operations department to close my accounts over the telephone.

I waited on hold about 10 minutes until someone from the back office took my call and started the account closing process. They asked why I was closing the account and I told them there are several reasons. 1). Account pays no interest, 2) it requires very large $3k monthly DD transactions to keep it fee free on a monthly basis, and 3) I that can’t think of a single reason to keep it open otherwise. After that the account was declared closed by the back office CSR.

Nick
Nick (@guest_1121959)
January 4, 2021 17:52

I had ACH transfer limit issues and had to deposit the $25k via multiple transactions, but the reward tracker is saying I’m only in the $10k tier. The fine print language could be read in a way that causes them to tell me to pound sand, but has anyone else gone through the same?

Nick
Nick (@guest_1123173)
January 6, 2021 14:30

For anyone wondering, I reached out to support and was told that requirement is manually reviewed for the tracker and then again before the payout. It seems the initial tracker review was done on the one day I was between $10k and $25k.

Nick
Nick (@guest_1132309)
January 22, 2021 10:45

Well, support was wrong. I received the bonus for the $10k tier and had to initiate an investigation and wait up to 4 weeks for them to manually pay out the missing bonus. Relatively painless process, but I’d ensure you don’t end a day in a lower bonus tier if this offer comes back and you can’t move all the funds in a single transaction.

David M
David M (@guest_1124179)
January 8, 2021 11:11

I had the same problem. Along with going under the mandatory minimum. I did a CFPB claim and thankfully Suntrust Marketing ruled in my favor. It was a close one…

Wired2020
Wired2020 (@guest_1120243)
January 1, 2021 20:17

Got the $600 bonus. Even after I mistake of bringing it below 100K for 3-4 days in between. Looks like they used balance on 90th day after opening or statement ending balance. Either ways happy to see bonus post quickly!

DP
DP (@guest_1107496)
December 11, 2020 15:16

it’s interesting they paid out the bonus before 90 days.
8/27 – Opened MMA
9/22 – Completed deposit $25,000
12/10 – $300 bonus paid out
So it’s only around 80 days. Interesting…
Shall I leave money there for another 10 days in case claw back?

Tom
Tom (@guest_1102710)
December 3, 2020 17:59

For those who met the 90-day bonus qualification period prior to the bonus payment date cycle of Nov 19 but did not receive your bonus; Suntrust broke ranks with their usual third Thursday of the month payment cycle and paid again on December 1. I met my 90-days on Nov 12, but never received my bonus on 19 Nov. I finally received my $300 MM savings bonus on Dec 1.

When I called to complain on Nov 21 I was told the bonus would be paid out at the end of the month for those who qualified buy did not receive it on Nov 19th.

If you have met your bonus qualification 90-day period PRIOR to Nov 19 but still have not been paid, you may want to call Suntrust and ask where is your bonus at.

Again only if you opened your account in August and your 90-days qualification period was met PRIOR to Nov 19 should you ask about your bonus. If your 90-day qualification period falls after Nov 19, you will have to wait until the next payment cycle that occurs on Dec 17.

Bobby
Bobby (@guest_1102275)
December 2, 2020 21:56

Did not receive the bonus because I missed the fine print saying it has to be new money not currently held 🙁

G007
G007 (@guest_1095368)
November 21, 2020 20:43

My data point info. Thanks all for the good info and DOC for this site to share it!

8/12 opened
9/1 funded $25K
11/19 $300 bonus

DCJoe
DCJoe (@guest_1089367)
November 12, 2020 10:58

DP:

Early August: opened account

Late August: transferred $25K to account, to meet the “within 30 days” requirement

Late September: offers.suntrust.com showed the bonus registration and that the initial deposit met the first requirement

Early November: offers.suntrust.com shows “Reward Pending” and all requirements met. Looks like the funds only had to be there through 90 days after account opening, not 90 days after the funds were deposited.

Will update when bonus posts- holding funds until then. Keeping it fee free is super easy- just set up $100 auto transfers each month from an outside account, so can fully get the $25k back as soon as the bonus posts.

TOm
TOm (@guest_1093513)
November 18, 2020 09:46

If you opened account in Aug expect your bonus to credit by end of day on 19 Nov. However it will not show up on your account transactions until the following day.

I opened my account on 11 Aug, my bonus also posts tomorrow 19 Nov. Suntrust pays bonus on third Thursday of month following the qualification period.

DCJoe
DCJoe (@guest_1094685)
November 20, 2020 10:16

Thanks, and confirmed. My bonus posted on Nov. 19.

Lily
Lily (@guest_1094892)
November 20, 2020 15:15

I opened on 8/24 and funded a few days later but no bonus yet.

TOm
TOm (@guest_1095215)
November 21, 2020 11:41

If you opened in Aug 24 your 90-days is on Nov 22. So you will not get the bonus in Nov 19. You will have to wait until the next payment cycle that occurs on Dec 17.

“Maintain a balance of at least $xx,000 in the new Advantage Money Market Savings account for 90 days after account opening”

Roberto Irizarry
Roberto Irizarry (@guest_1070689)
October 9, 2020 13:51

Do you need to keep the checking account open after you open this account or can I close it and still receive the bonus.

DCJoe
DCJoe (@guest_1089370)
November 12, 2020 10:59

My checking account was closed in the middle of the process and bonus is now shown as “Reward Pending” on offers.suntrust.com. Bonus hasn’t posted yet, but no reason to think it won’t.