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007
007 (@guest_1973939)
December 23, 2024 03:31

Got $100 bonus today. Tried Fidelity, treasury direct, real DD. Not sure which one triggered unfortunately

Dookie
Dookie (@guest_1968756)
December 12, 2024 14:05

I would like someone to find a fee schedule and confirm if there is EATF

Saver
Saver (@guest_1969984)
December 14, 2024 17:30

What’s EATF?

iCloud
iCloud (@guest_1969985)
December 14, 2024 17:30

What’s EATF?

Eric 🔗
Eric 🔗 (@guest_1970228)
December 15, 2024 12:52

Saver iCloud

It’s an acronym for “Early Account Termination Fee”, meaning closing the account before a certain amount of time (ie 6 months).

iCloud
iCloud (@guest_1970500)
December 16, 2024 01:01

Thanks

FRD
FRD (@guest_1972606)
December 19, 2024 13:44

Found their fee schedule. https://www.wellbyfinancial.com/disclosures/?AccountType=Fees#Fees
There is no early account closure fee listed.

However, looking at the terms for the promotion listed on https://www.wellbyfinancial.com/rates-center/deposit-rates-pdf/ , it says “Members with checking account closed within a ninety (90) day period from opening this new checking account are ineligible”
So you have to keep the account open for 90 days. Not sure if they’d do a clawback.

Other relevant fees on their schedule-

Replacing a debit card has $5.00 fee.

Looks like they might charge a fee that “varies” for pushing out from Wellby too.
Under Transfers it says “From Wellby to an external banking institution. Applicable fees per transfer.”

They also have a dormancy fee of $10/month after 12 months of no activity, with some exclusions including having $500 in deposits.
Under Miscellaneous – “May be assessed monthly to membership savings accounts when a member has not initiated activity on any relationship accounts for at least 12 months. A relationship is defined as any account where the account holder has an ownership role. Exclusions: Account holder is an owner on other open products or has relationships other than Savings and Checking accounts. Account holder has more than $500 in relationship deposits. Account holder is under 18 years of age.”

Dookie
Dookie (@guest_1972626)
December 19, 2024 14:21

Appreciate your deep dig here. I’ve done two external transfers out from Wellby but was not assessed a fee right away. I’ll keep an eye on it for next statement or ask a rep.

Dookie
Dookie (@guest_1972651)
December 19, 2024 15:07

Can confirm no fee for external transfer per rep

FRD
FRD (@guest_1973119)
December 20, 2024 12:56

Thanks for the confirmation.

Dookie
Dookie (@guest_1968753)
December 12, 2024 14:03

Thank you for contacting the National Credit Union Administration (NCUA) Consumer Assistance Center. The NCUA is the independent federal agency that regulates, charters, and supervises federal credit unions. The NCUA operates the National Credit Union Share Insurance Fund insuring the deposits of account holders in all federal credit unions and the overwhelming majority of state-chartered credit unions. The NCUA Consumer Assistance Center assists consumers in providing information about federal consumer financial protection and share insurance matters. We also help consumers resolve disputes with credit unions concerning federal consumer financial protection laws and regulations that the NCUA has the authority to enforce. However, the NCUA does not have the authority to resolve every type of problem that may arise with a credit union.

We appreciate the information you have provided regarding the customer service of JSC Federal Credit Union. We have determined that this matter does not involve a federal consumer financial protection matter. Therefore, the NCUA Consumer Assistance Center is forwarding your concerns to the credit union’s management team and closing our file for your specific complaint.

Please note that we cannot provide legal advice and our determination in this matter does not limit your ability to pursue a private right of action if one exists. To determine such rights, you may wish to consult with private legal counsel.

Thank you for bringing this matter to our attention. The NCUA takes the concerns of consumers seriously. Investigating complaints such as these helps us to safeguard consumer rights and promote confidence in our nation’s system of cooperative credit. If you have any questions, please contact the NCUA Consumer Assistance Center at 800-755-1030 to speak with a Consumer Affairs Specialist.

Sincerely,

The NCUA Consumer Assistance Center

Dookie
Dookie (@guest_1968755)
December 12, 2024 14:04

I’ve literally called them like fifteen times and they provide no info. I got my $100 deposit back so I’m just gonna move on.

S
S (@guest_1968767)
December 12, 2024 14:25

To me either- repeatedly called, they claim the fraud dept will get in touch to explain what I did to get shut out, but nobody ever does.

Dookie
Dookie (@guest_1969173)
December 12, 2024 23:13
  S

I tried logging in today and I was able to get in, like nothing ever happened.

I’m setting up an external account for transfer before I try to push in a DD

S
S (@guest_1969175)
December 12, 2024 23:19

tried just now and it seemed like it worked, then went to an error page, i think i’m still sol 🙁

Dookie
Dookie (@guest_1969185)
December 12, 2024 23:31
  S

Are you using the app

S
S (@guest_1969188)
December 12, 2024 23:34

well i’ll be. they unlocked me too. i wonder if enough people complained that they had to walk it back (and whether i’ll be able to re-open the checking account they closed for no good reason)

Dookie
Dookie (@guest_1969207)
December 12, 2024 23:54
  S

Who told you it was closed — mine was never closed just “under review”

S
S (@guest_1969218)
December 13, 2024 00:35

They actually closed my checking a couple days after locking me out online, confirmed by my employer when the dd I’d tried to add was rejected due to “account closed”. I’m guessing they closed the checking since they’d permanently restricted me from all but in-person cash transactions (what can you use a checking account for if you can only put cash in or take cash out in branch anyway?) I only have the basic membership savings now, even though I’m able to access mobile banking again. Gonna wait a few days in case it’s a fluke then try to reinstate/reopen the checking account.

JT
JT (@guest_1966212)
December 7, 2024 18:35

Any positive DPs for funding with Amex?

FRD
FRD (@guest_1969370)
December 13, 2024 11:11
  JT

I used AMEX Blue Business Plus during the application. After I applied, near the end of the back and forth phone conversations to get approval, the rep said that I couldn’t fund with my card because they don’t accept AMEX. Not sure if other AMEX will work, but that’s what they said. I had them change funding to Citi Strata Premier and that went through.

FRD
FRD (@guest_1972609)
December 19, 2024 13:47

Tried AMEX business prime on another account, also didn’t go through, changed to Citi DC which went through.

Acid Bath
Acid Bath (@guest_1963815)
December 4, 2024 09:33

OOS
I have ACC membership, but they never asked for it.
Nov 18th – applied
Dec 3rd – video chat via secure message and asked about high number of inquiries (my chex is high, prob 12+ this year)
Dec 4th – account opened and funded with $10,000 CC

figure8
figure8 (@guest_1963933)
December 4, 2024 14:07

Has your CC funding shown up yet?

Chris
Chris (@guest_1968876)
December 12, 2024 16:36

Mine showed up yesterday, but now randomly my available balance is back to 0.

Eric 🔗
Eric 🔗 (@guest_1964135)
December 4, 2024 19:22

12+ is arguably not that high for this crowd. Do you have your Chex stats for the past 1, 3, 6 and 12 months? Was your Chex unfrozen when you applied?

Dookie
Dookie (@guest_1963571)
December 3, 2024 18:50

Still not hearing anything about why my online access was restricted. Supervisor said I was still eligible for the bonus last week and that I could direct deposit. Thinking about going for it while also filing with CFPB

S
S (@guest_1963572)
December 3, 2024 18:52

Go for it, and please file cfpb- their letter explaining their decision to restrict my access explained nothing and my checking was closed so I can’t even participate in the bonus 🙁 The more complaints they get, hopefully the more likely they’ll be to change their ways.

Dookie
Dookie (@guest_1963703)
December 3, 2024 23:31
  S

Didn’t realize your account was shut down. I’m afraid if I changed direct deposit I wouldn’t be able to get the money I put in but I’ll definitely file cfpb

GZG
GZG (@guest_1961657)
November 29, 2024 16:29

denied 2 days after phone call to explain inquires lol/24

007
007 (@guest_1960568)
November 27, 2024 20:49

P2 was approved after video chat , submitting multiple additional documents, two phone calls, multiple online messages. Both video chat and phone call asked about inquiries, another phone call to answer knowledge based authentication questions. We are in footprint fwiw. Probably wouldn’t have pursued if I hadn’t forgotten Chex was actually thawed when applied and received Chex pull.

favo🔗
favo🔗 (@guest_1960477)
November 27, 2024 18:12

More than a week after applying, I received a message in the application portal requesting that I contact them for a video chat. During the chat, the representative began by asking, “Why are there so many inquiries? Can you explain?” Later, he said, “You have a freeze on your ChexSystems report. Can you call them to lift the freeze so I can review it?”

I found it ironic that he questioned the number of inquiries despite not being able to access my ChexSystems report. When I asked about their rules regarding ChexSystems inquiries and how they impact approval or denial, he simply said he needed to review the report and repeatedly stated, “Here is ChexSystems’ number. Please call them to lift the freeze.”

Given the negative experiences reported by others, I don’t think I will unfreeze my report for them.

Gadget 🕵️‍♂️ Bank Bonus Geek 🔗
November 27, 2024 18:22

Possible they are getting the Chex inquiry count off Transunion? LexisNexis inquiry count?

Alternate possibility… the “soft pull”, or failed hard pull on Chex, is enough to get some info, but not all?

We know Chex & LN share info… and Chex & TU… and Credit Karma. They are all into each others pockets, making money off our banking info.

You should rescind the application if you aren’t going to follow through… as they may surprise pull Chex later when you thaw for some other purpose. Had that happen to me once at First Commerce CU. favo🔗

GZG
GZG (@guest_1961598)
November 29, 2024 14:42

you can be SP’d on chex with it frozen and I assume because the SP is recorded, they just get the full report just like any other chex pull

why or how, I have no idea.

Eric 🔗
Eric 🔗 (@guest_1961790)
November 29, 2024 21:42

GZG,

I don’t think that your speculation is correct. Read through this chat that I had with Karl for what likely happened: #1920817 .

Gadget 🕵️‍♂️ Bank Bonus Geek 🔗
November 29, 2024 22:07

Maybe. My personal belief is it may depend on the bank software package on what the bank sees when Chex is frozen, contrary to what “someone else” believes.

favo🔗
favo🔗 (@guest_1961919)
November 30, 2024 07:14

They sent me a denial notice with an adverse action letter before I was about to send them a message to rescind the application. In the letter they cited chex and said the score was 0000. So when the chex was frozen, at least they could not see the score.

figure8
figure8 (@guest_1959152)
November 26, 2024 02:42

Because people are getting locked out of their accounts, I turned my credit card off. This means the funding won’t go through. I put $9k on the application and don’t want to risk having money tied up. Texas is a long drive from Michigan.

Figure 8
Figure 8 (@guest_1963071)
December 2, 2024 22:13

I decided to take the risk and unlocked the card, i was approved over the weekend and the account was opened today. I see the charge pending on my wf active cash card.

throatwobbler mangrove
throatwobbler mangrove (@guest_1963246)
December 3, 2024 11:28

Are you able to access the funds online?

figure8
figure8 (@guest_1963290)
December 3, 2024 12:13

Per the rep it should show up 3 biz days after funding, so by tomorrow hopefully.

figure8
figure8 (@guest_1965907)
December 7, 2024 01:18

Funds are available as of yesterday, 12.6.24

New Visitor
New Visitor (@guest_1969740)
December 13, 2024 23:53

I read your comment above that you used a Wells Fargo credit card so I wanted to double check if that’s correct. If yes, did Wellby Financial aka JSC FCU processed it as a regular sale or cash advance?

I also used a Wells Fargo to fund $5k for my membership account today. I tried lowering my cash advance limit but every time I call WF, their reps kept refusing. So I took a chance.

My WF account has a cash advance limit of $6K and right now it’s showing about $3k is used even though I’ve never used it before so I’m very worried about how Wellby Financial will categorize this transaction. Dear God, please not cash advance. What was your experience?

figure8
figure8 (@guest_1971811)
December 18, 2024 04:37

Hi, yes the wells fargo card coded as a purchase.

Maya
Maya (@guest_1963300)
December 3, 2024 12:21

What was your chex stats?

figure8
figure8 (@guest_1964202)
December 4, 2024 21:38

8 in the last 6 months, 18 in the past 12 months

11/15/24 arbor fcu
11/14/24 securityplus
11/08/24 wings
11/08/24 valley 
10/04/24 texas capital bank
10/02/24 citizens
9/18/24 americas christian
7/23/24 altra fcu
2/20/24 community financial
1/03/24 associated bank
12/28/23 blupeak
12/22/23 keypoint
12/19/23 kpcu
12/17/23 onpath
12/15/23 53rd
12/07/23 kpcu
12/01/23 bmo
11/27/23 nwfcu