Over the weekend United made a no notice change to it’s schedule change policy that also applied to tickets that were already booked. Previously if there was a schedule change of more than two hours United would offer a refund. United changed that to 25 hours. The idea obviously being that this way they would be able to dramatically reduce service without having to accommodate customers or give them a refund they should be entitled to.
Now United is saying that “[f]or any rebooking that goes beyond 2 hours, those customers can change for free or cancel altogether, and use the value of that ticket toward future travel up to 15 months from their original ticket issue date.”. If United wants to add these type of terms then they should honor the policy that was offered at the time of booking and introduce these new rules for new bookings. Changing a flight by a full day and not offering a refund is simply unacceptable. This response by United reminds me of how they handle the Dr Dao incident.
What about re-deposit fees to frequent flyer tickets that have had a drastic time change? And if United waives the re-deposit fees do we also get our taxes for the flight refunded as well?
Before the United crooks were forced to take this action by overwhelming public opinion (and forced not to be utter crooks, in this one instance, as opposed to their usual m.o.), let me reiterate what I wrote to a previous post by the wonderful DoCs (yes, I know it should be Ds of C, but that doesn’t look right, does it??):
“The next time they come begging for a bailout and massive welfare, let us all remember all of these actions where they go out of their way to eff us, customers and taxpayers alike.
Their stock price is continuing its massive dive, off another 10+ percent today. Couldn’t happen to a more deserving bunch*.
*Of all of the thousands of great customer-company interactions I’ve had with big companies (waives to the likes of Costco, Starbucks, 3M, Amica, etc, etc), I’ve only had a handful that were shockingly bad and unethical. Four of which were with United and American (btw, it’s not about airlines, I’ve had fantastic interactions with Southwest and Alaska, to name two.)”
Leopards don’t change their spots; particularly with execs and board crooks who would have Munoz then Kirby (!!!! :)))) ) incompetent crooks attempt to manage the company. Of course, incompetence never altering the tens/hundreds of millions of dollars of ‘compensation’ welfare given to crooked and incompetent execs (hey, screw the owners of the company –interestingly only refered to as ‘shareholders’.)
Oh, and let us definitely not forget how American did and does the same…. cause they def also gonna be coming with their hands out for their massive welfare (yet again)…
https://youtu.be/5YGc4zOqozo
My experience with United have been so bad for the previous 3 years. Starting from this year, I have paid $30-60/ticket more to flight with Delta or AA.
yup. lifetime gold on UA and i try my best not to fly them anymore. sad but true
Delta I can understand, but paying extra for AA?
Never had a problem with AA. Have gotten free upgrades as a basic member. I hear they treat their elites well too; starting to fly with them a lot, esp because they’re cheaper than both United & Delta for many destinations from my county airport.
Never forget dr dao!
Comical.