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Marmaduke
Marmaduke (@guest_2045211)
April 16, 2025 21:20

I also had identity issues when opening this again this year. I tried on my PC on Firefox, Chrome, and incognito on both with different identification types (passport, DL). I also tried it on my phone on cellular on Firefox which also did not work.

Lastly I tried to open it on my phone via Chrome incognito with a new email address, acting as a new user, and using my drivers license, which then allowed me to go through everything and open up the account. It matched back to my old user ID. I will be happy to take their 300 now after this.

Terp
Terp (@guest_2045036)
April 16, 2025 15:47

Experience with opening Key Bank account while having Laurel Road account open.

I previously did a Key Bank bonus in 2021. I opened a Laurel Road account in late 2022, after the Key Bank account was already closed.

The Laurel Road account has been open since then. According to my records I did another Key Bank bonus in 2023; I don’t remember having any issues with that, despite Laurel Road account being open concurrently.

A few months ago I tried to open a Key Bank account for this new promotion, and it didn’t work. I got the “can’t be opened online” error that others have had.

I tried again yesterday, same error. I was selecting existing customer (with existing/Laurel-Road login information). Based on another comment I tried putting in passport information instead of driver’s license. Still same error.

Then I applied and selected that I was new to Key Bank, instead of existing customer. I provided a second email address instead of my main one.

The application let me continue further into the process. Interestingly despite being a “new customer” it remember my previous funding bank accounts, for the initial deposit.

Submitted application and it was not auto-approved, but overnight I got approval email.

When I logged in with existing credentials and looked at profile, I saw that the new email address was listed. I went to change it to my main one, and there was a warning that popped up. It was something along the lines of “because you have accounts with both Key Bank and Laurel Road, changing it with Key Bank will change it for Laurel Road as well.”

Seeing that, I was curious and logged into Laurel Road before making any changes. In the profile information on Laurel Road, my alternate email address was showing! So when I applied for Key Bank with new email, they changed it for Laurel Road automatically.

At that point I went ahead and made the change on Key Bank to my main email address, and after logging out and back in at Laurel Road, it was reflected as well.

Pretty confusing and mess to sign up, but looks like it’s worked in the end.

Frazz
Frazz (@guest_2044445)
April 15, 2025 16:41

DP from PA, fourth time getting this bonus:

2025/03/12: “Key Smart Checking” account opened ($10 opening deposit).
2025/03/17: Instant transfer from Chase checking posts, coded as “Rtp Rec” ($1010).
2025/04/03: Reimbursement from employer posts ($1885).
2025/04/14: “Gift From Key Bank For Recent Offer” posts ($300).

Thanks so much as always, Doc.

zerosum
zerosum (@guest_2044393)
April 15, 2025 15:12

03/29 open

04/04 1010 push from CapOne

04/15 300 bonus posted

NateNate
NateNate (@guest_2044320)
April 15, 2025 13:16

I had a $500 offer

3/28/25 – Opened account
4/1 – transfer from JPM self directed investing
4/14 – $500 bonus posted

Now I just have to remember to do the transfer in the 11th month to get the $300 bonus.

Jeff G
Jeff G (@guest_2044296)
April 15, 2025 12:43

April 3 $1001 transfer from Capital One
April 14 $300 Gift from Key Bank

Looking at other data points Key Bank mostly posts bonuses on Mondays and Tuesdays. Maybe every other week, but not positive on that one. Also, the bonus posted very late in the evening on Monday.

Kyle
Kyle (@guest_2044133)
April 15, 2025 07:26

DP: Had so much trouble trying to open this account. Kept getting the old “we couldn’t confirm your identity” error message. I switched to using my Passport for identity verification instead of my DL and that did the trick.

May be useful for anyone having the same issue

Mark
Mark (@guest_2043453)
April 13, 2025 14:12

Have opened account online before. But this time got this message: Looks like you’re not able to apply online.

Based on the info you shared with us, we couldn’t confirm your identity. If you’d still like to apply, talk with a banker at your nearest KeyBank branch.

Nick N
Nick N (@guest_2042428)
April 11, 2025 00:18

Oh, just noticed they will also want a Reservation number which I’m guessing is unique to the mailer sent to my address.

Nick N
Nick N (@guest_2042421)
April 10, 2025 23:46

Got an offer in the snail mail today for a $500 bonus after direct deposit of $1000 and an additional $300 bonus with another direct deposit 11 months later (30 days before 12 month anniversary).

https://www.key.com/e2get5ck12l

which redirects to:

https://www.key.com/personal/promo/get-up-to-800.html?ppc=2503_CMPCON_RDDH0325_love_dm

Bob
Bob (@guest_2043066)
April 12, 2025 06:12

Tried the link. After a steps of the application, it auto enters the code in your link. However, that is not enough. After taking that code, the application also asks ‘It looks like we need the rest of your offer code. Please add that and try applying your offer again.’

Your link also alludes to this ‘Open a Key Smart Checking®, Key Select Checking®, or KeyBank Hassle-Free Account® by May 23, 2025. Offer code ________ will be automatically applied when you open your account from this page. You’ll then be prompted to enter the rest of your offer code (reservation number), which can be found on your mailer.’

I am guessing they only send one reservation number per address, am I right?

Is this the way they can make sure the 800 bonus only goes to certain people? Ex: Can general people only go for the 300 bonus?

Andy E
Andy E (@guest_2044374)
April 15, 2025 14:30

I also got this snail mail offer. There is both an offer code (RDDH0325) and a “reservation number”, which looks like it might be unique. Probably not repeatable, though I wonder if you could go into a branch and ask (my nearest is Tarrytown, NY)