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robertw
robertw (@guest_1861112)
June 18, 2024 10:20

I wanted to give an update on this bonus promotion. I was supposed to be credited with the $1200.00 5/2024. I had that in my calender as a reminder. I messaged Webull and tried to claim I was not entitled to it. Something abotu a $300 bonus which expired. I wrote a wtronger note to them and they said they would credit me the $1200 which I have to claim (I believe) from some promotion page. I also took advantge of the stock transfer bonus which was a huge one. I have emails from them about it and will monitor that. For that promo there was some $100 credit for me transferring the stocks to them. They claim I did not claim the bonus when posted to that promotion page. Such a policy is definitely bad faith. I am getting the $100 from when this week as well. I would be very careful with them and monitor this closely. Previously I had zero issues with Tasty promotion and Wells Fargo. Zero intervention needed. Citibank was another one I had to go chase down and file complaints to get that minor oversight on their behalf. .

Nuri
Nuri (@guest_1847868)
May 21, 2024 19:16

How are folks transferring out assets?
ACH takes 3-5 days while for wires they request a bank statement (it’s not clear where) despite validating online the target account (instant validation).
Of course that has happened after making the transfer, while it shows up as pending at the end of the business day.
I’m thinking of just doing an ACAT instead – costs 75$ but the alternative might not be worth the trouble.

Retired
Retired (@guest_1851431)
May 29, 2024 11:23

Wire. These guys make it hard to get my money out.

Jack
Jack (@guest_1851924)
May 30, 2024 04:29

I ACH’d. Wish I didn’t though.

vrb
vrb (@guest_1845366)
May 15, 2024 22:16

i had no issue getting the bonus i got $1200 kept the entire balance there til may 8th

CW
CW (@guest_1845346)
May 15, 2024 21:27

I guess some people here were trying to play a loophole in their wording. So people were depositing cash, converting it to stock (or had pre-existing stock), then transferring out stock and are now complaining that they did not get the full bonus? I guess you got them with the wording if it said “cash withdrawals” but the terms also have a generic out for themself “Webull may, in its sole discretion, elect to not pay or to rescind any payment of an Offer Reward if any portion of an Eligible Customer’s Net Deposit Amount does not settle, is reversed, or is otherwise determined to be improper or invalid.”

CNP
CNP (@guest_1845438)
May 16, 2024 02:26
  CW

I see how this could be gamed by what you suggested..

However, in my case, it was they who were trying to game me 🙂 I kept 100k+ cash in the account at all times.. I deposited assets worth X (for the other bonus) and when I got them out, they appreciated to X+$20k.. so webull was claiming that my net assets were less than 100k..

Anyhow, it seems I was not alone and with people like JT who complained to CFPB and FINRA, I was able to get the whole bonus eventually..

Thanks again everyone..

CW
CW (@guest_1845916)
May 17, 2024 00:06

I think in your situation you can make a clear case you were not trying to game the promotion. I probably would have not gambled with the bonus by pulling out net assets, but I can see your argument since it does say cash. Their customer service is responsive so hopefully they will fix it for you.

robertw
robertw (@guest_1861114)
June 18, 2024 10:22

I just had to fight to get the $1200 from them and another $100 from transfer in of stock on their second promo. You have to be vigilant with them. I followed the exact terms of the offer depositing cash and keeping it there.

KRG
KRG (@guest_1843730)
May 12, 2024 16:33

The term “Net Deposit Amount” means literally ALL deposits minus ALL withdrawals. Those terms below are misleading, as their definition is in direct conflict with the actual definition. It’s like if they required the deposit to be there for 3 months… but by 3 months we mean 6 months.
If they wanted to avoid this, they should have used the term “Net Cash Deposit Amount”. I would file a complaint.

CNP
CNP (@guest_1843374)
May 11, 2024 13:03

Apparently, they are manipulating here.

I was able to find a copy of the terms and conditions and they state the following –

“Net Deposit Amount” means the amount equal to (i) the total amount of all cash deposited by an Eligible Customer to their Webull Brokerage Account during the Offer Period, minus (ii) the amount of all cash withdrawn or transferred by an Eligible Customer from their Webull Brokerage Account between 12:00 AM EST on September 25, 2023 and 11:59 PM EST on May 7, 2024.

It clearly states CASH deposits and CASH withdrawals.
They are using bait and switch tactic now.

Can I report them to any financial oversight agency for this?

JT
JT (@guest_1845237)
May 15, 2024 17:06

Had same issue. Tried through chat first on 5/11, they were not helpful, requested supervisor 5/12, they weren’t helpful, requested their supervisor and filed a complaint with the CFPB on 5/13, who in turn told me to contact FINRA.

While I was filing the complaint with CFPB, supervisor came back and informed me they had sent the request to credit the additional $900 to my account 5/14, $900 showed up to be redeemed 5/15.

CNP
CNP (@guest_1845439)
May 16, 2024 02:28
  JT

Thanks for sharing..

After about a dozen or so to-and-fro (and perhaps because of your complaints to CFPB and FINRA), they finally gave me the additional $900 too..

robertw
robertw (@guest_1861116)
June 18, 2024 10:24
  JT

I was out of the US the past few weeks but had a reminder on the $1200 I was owed. Had to email them and get the runaround. My second email threatened action and they said of course your bonus is being credited and there is no issue.

CNP
CNP (@guest_1843353)
May 11, 2024 11:45

I kept 100k+ in cash in the account and still got only $300 bonus.

I tried talking to them and they are adding in the stocks that I brought in for the other promotion. The stocks increased in value over a month so the net balance out is greater than the net balance in.

I believe this is a bait and switch as they need to consider only the cash part for the cash promotion. Would anyone have the a screenshot to the original T&C?

What else could I do to fight here? I can complain with CFPP but I don’t think this is going to help much.

JT
JT (@guest_1845236)
May 15, 2024 17:05

Had same issue. Tried through chat first on 5/11, they were not helpful, requested supervisor 5/12, they weren’t helpful, requested their supervisor and filed a complaint with the CFPB on 5/13, who in turn told me to contact FINRA.

While I was filing the complaint with CFPB, supervisor came back and informed me they had sent the request to credit the additional $900 to my account 5/14, $900 showed up to be redeemed 5/15.

robertw
robertw (@guest_1861118)
June 18, 2024 10:26

Go after them. I deposited the 100K+ and they said there was a $300 bonus that expired because I didnt claim it. Seems like from the posts here that is the game they are playing. Now after a stronger email to them I am told I waill have the $1200 within 24 hours plus a $100 transfer in bonus on the stocks I transferred on the other promo. I am sure Ill be fighting for the first half of that promotional money which I was told I would have right after 12/31/2024. They definitely didnt make things clear in these promotions and its clear to me that only customers who fight for the full amount will get it.

pat
pat (@guest_1842717)
May 9, 2024 21:31

I had to contact customer service to get the bonus added to My Rewards section.

robertw
robertw (@guest_1861119)
June 18, 2024 10:27

The idea that you have to go that prmotion page to claim the money is in bad faith. I didnt even know abotu the page. Then they tell customers it expired not claimed. Anyway I am getting the full amounts owed which is $1200 for me and the stock transfer fees for the second promo of $100.00.

Dylan
Dylan (@guest_1842322)
May 9, 2024 09:23

Balance never fell below the $100,000 threshold, but $300 coupon added to account. Complaint filed with CFPB

Jack
Jack (@guest_1843058)
May 10, 2024 16:05

Why didn’t you contact support first before resorting to CFPB?

Atomic
Atomic (@guest_1841943)
May 8, 2024 13:56

Bonus has shown in the My Rewards section of the app. $300 for me, but you have to manually claim it (by 6/6/2024 for me). Now showing as “In-Transit” and should be deposited within 7 business days.

Kinda weird you have to manually claim it as a cash voucher, but whatever. We’ll see in a week.

Jack
Jack (@guest_1841977)
May 8, 2024 15:02

Shouldn’t actually even take that long. Could only be a couple days.

Jack
Jack (@guest_1842330)
May 9, 2024 09:50

Bonus already deposited to my account!

Atomic
Atomic (@guest_1842487)
May 9, 2024 14:18

Yeah, just got it the next day, too. Showing under “Completed” tab now in rewards section.

Very nice.

kp00o
kp00o (@guest_1842207)
May 8, 2024 23:27

Thank you for the heads ‘up. Got mine too, I confirm you need to claim it manually. Thanks!

007
007 (@guest_1842428)
May 9, 2024 12:46

So odd. I did get bonus also but I don’t think I met requirements for this longer holding period…

Jack
Jack (@guest_1842446)
May 9, 2024 13:12

Wait, what? Can you please expound on that? 007

007
007 (@guest_1842447)
May 9, 2024 13:14

Transferred into CMA for other promo and then ended up having cost basis issues and made them transfer funds to margin account individually held at Apex as I wanted to see cost basis. Transferred out at end of that promo but just saw and claimed the CMA promo reward in my WeBull app. Will see if it actually credits.

Jack
Jack (@guest_1842511)
May 9, 2024 15:16

That’s awesome. Hope it credits for you!

007
007 (@guest_1842538)
May 9, 2024 16:02

Thanks!

Joey
Joey (@guest_1844245)
May 13, 2024 17:24

Any update?

007
007 (@guest_1844276)
May 13, 2024 18:15

It posted and I requested a withdrawal.

There is a slight regulatory twist as the funds were withdrawn after my account was said to be forcibly converted to an omnibus account from an apex account (some reps did tell me I could move funds between webull accounts freely when they were initially transferred to CMA and still get bonus) and funds were transferred out (with fees waived) under that pretext. But I honestly think they probably just screwed up in crediting the bonus.

Tony Q
Tony Q (@guest_1844420)
May 13, 2024 22:59

Thank you. I was wondering why I hadn’t received my bonus yet

henry
henry (@guest_1845075)
May 15, 2024 11:13

mine is the same. It’s sneaky they used this reward coupon with an expiration date instead of just post the rewards to your account.  Chuck I think we should have an update post on this to remind people to check their account. Not everyone of us has a calendar to remind ourselves to check these accounts.