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Sexy_kitten7
Sexy_kitten7 (@guest_1986291)
January 16, 2025 10:07

opened both in april closed chck in sept once bns posted. savings never did so chatted today. they are claiming both accts needed to be open for payout. ridic. will cfpb if not paid.

Gadget 🕵️‍♂️ Bank Bonus Geek 🔗
January 16, 2025 12:59

Sorry, probably not going to like my answer, but I think you are going to lose that complaint. Terms state the accounts must remain open with a positive balance until bonus is paid. Notice in the table, the Savings bonus posts to the Checking account.

Worth a shot to complain, because you have nothing to lose, but unless they just like feel like being nice, you probably aren’t getting the bonus. I wouldn’t have waited this long to bring it up either. Sexy_kitten7

Sexy_kitten7
Sexy_kitten7 (@guest_1986468)
January 16, 2025 13:26

Okay thank you for the advice. I waited “so long” since the rule of thumb is don’t call the bank!

Alan
Alan (@guest_1973251)
December 20, 2024 16:38

opened the account and started the deposit on April 26 but 10k deposit only posted on May1. I kept it there for half a year and they are refusing to pay out because according to them it should’ve been posted by April 30 to qualify

Tim T
Tim T (@guest_1964368)
December 5, 2024 08:52

had to call many times to get the extra $250 after almost a month of calling. was promised 48 hour turn around time many time but never materialized. very annoying because every time you call you need to explain the issue all over again. closed the accounts. never again. I will take them on their checking bonus, but never the savings again. what a joke

Colin
Colin (@guest_1952133)
November 15, 2024 12:08

They are giving me the run around. I never received any bonus on 10/31. Called CSR and told them I fulfilled all requirements for the $500 bonus but didn’t get anything. They saw I did and opened an investigation for the marketing team. Fast forward to today 11/15, I checked my account and saw $250 bonus posted yesterday but not the full $500. I just got off the phone with another CSR and they saw I completed everything, talked to someone from marketing and now they are saying since I didn’t maintain the previous days savings balance before the 10k deposit that they are giving me a one time courtesy of $250 because of that. Well, I told the CSR that wasn’t in the terms that I read. These are the terms in the new bonuses. I told him that I have the previous stated terms for the bonus I completed and it didn’t state that. I asked him to open up another review for the additional $250. He said I should hear something within the next two weeks. If not, I’ll call back and then open a CFPB complaint. Wish me luck.

Colin
Colin (@guest_1965373)
December 6, 2024 11:54

No CFPB complaint needed. Extra $250 bonus posted on 12/04. This has made me rethink having Citizens as my main bank.

Gadget 🕵️‍♂️ Bank Bonus Geek 🔗
December 6, 2024 16:08

You may want to reconsider keeping the account as your main bank. They generally run the checking/savings offers continuously, in some variation, and can be an annual bonus for you. Some do get denied when churning it, but that’s fairly rare.

Once you have everything linked and bill pays/DD setup, it makes it harder to walk away. Colin They didn’t have the purest of intentions when they offered the bonus, so don’t feel obligated to stay if it doesn’t make sense.

Colin
Colin (@guest_1969665)
December 13, 2024 18:47

I’ll stay for now as I didn’t realize I could keep trying for the new bonuses. Thanks for the heads up and reply!

Gadget 🕵️‍♂️ Bank Bonus Geek 🔗
December 15, 2024 00:08

Looking back, I don’t think my response was not very clear… To get the checking bonus again, you need to be creating a new account and NOT have had an account for the last 6 months. It is very churnable. Colin

RT VEGAS
RT VEGAS (@guest_1951345)
November 14, 2024 12:49

Got the extra $250 today.

DJF
DJF (@guest_1951965)
November 15, 2024 06:58

Never got an email but finally got the other $250 yesterday now time to consider getting out of Citizens because if they can screw up their own offer like they did…not sure they can be trusted any longer with my hard earned $$$ . .

TOm
TOm (@guest_1950700)
November 13, 2024 18:37

I received both the $400 checking and the $500 savings bonus. I zeroed out the accounts early last week then closed the account two days later, but the accounts do not show any signs of being closed.

I called CSR and they state that the system shows that the accounts are closed but no such information is available on the website when I login, nor did I ever get any emails or snail mail stating that the accounts are indeed closed.

Has anyone else had issues closing their citizens accounts and did you receive some sort of confirmation that they are indeed closed?

00100100
00100100 (@guest_1953096)
November 16, 2024 16:18

This is normal for me the last couple of years. I believe the accounts disappear after 60 days, but this doesn’t affect your actual close dates.

For a DP, last year I closed end of May, and the accounts stayed visible with no indication of being closed for a couple months. This year I opened a little over 180 days from my actual May close date, not the account-disappearing date, and bonuses still posted as expected.

Alex
Alex (@guest_1949551)
November 12, 2024 10:02

Got an email stating that they’d deposit the extra $250 by 11/15/24. I utilized chat to contact them last week.

viji
viji (@guest_1949602)
November 12, 2024 11:29

Same here. Got the same response via email today.

RT VEGAS
RT VEGAS (@guest_1949787)
November 12, 2024 16:48

…same here… (o:

SRINIVAS GOPALAN
SRINIVAS GOPALAN (@guest_1950196)
November 13, 2024 08:32

I didn’t get any 🙁

DJF
DJF (@guest_1950673)
November 13, 2024 17:17

I did not get any email either .

DJF
DJF (@guest_1948408)
November 10, 2024 16:30

I also only received $250.00 of the $500.00 promised by Citizens Bank after making the $10,000.00 deposit going to start looking into filing a complaint . I actually called corporate
to try and escalate the issue ……………..NO RESULTS NO RESPONSE YET.

RT VEGAS
RT VEGAS (@guest_1945432)
November 6, 2024 09:24

Anybody who kept their balance over $10,000 for the duration but only received $250 hear back from Citizen’s customer service yet? I have heard nothing after they said they would make up a ticket and have the back office review.

JD
JD (@guest_1945438)
November 6, 2024 09:39

Better file a complaint with CFPB while it still exists, lol

SRINIVAS GOPALAN
SRINIVAS GOPALAN (@guest_1946936)
November 8, 2024 06:25

I got a call from some manager stating they escalated to Sales team for research on 11/4. Nothing afterwards.

DJF
DJF (@guest_1948409)
November 10, 2024 16:32

I got the same line of bull you did HAVE HEARD NOTHING YET

EdwardD
EdwardD (@guest_1944621)
November 4, 2024 21:45

There are a few DPs of existing customers having received a new $400 targeted email offer on 10/30 and 10/31. It requires depositing $10,000 into savings by 11/16 and maintain through 12/12. Has anyone else received this offer AFTER 10/31?

I have not received the email and just wonder if I should wait a bit longer until 11/16 to see if I receive it or simply close my Citizens’ accounts since I got the bonus already