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fdic
fdic (@guest_2007467)
February 18, 2025 23:16

A question for those who filed CFPB complaints, did anything useful came out of it or did they send form replies to everyone?

A
A (@guest_2007156)
February 18, 2025 17:09

FWIW I got the account closure email without any warning then wrote back in about my negative experiences with my account getting locked when doing an external transfer and my debit card not working, reasoning that I had to do several low amount transactions to make it in time for the bonus given all that. They wrote back this:
We’re reaching out to provide an update regarding your account status. Our operations team regularly reviews account activity to ensure it aligns with typical banking behavior. When certain patterns appear unusual or inconsistent, they are referred to our compliance team for further evaluation.

Upon review, your account activity met the criteria for unusual transaction patterns associated with meeting the reward qualifications in a way that does not reflect typical spending behavior. That said, after an additional review, we have decided to keep your account open at this time. You now have full access to your account and online banking.

Additionally, we’re happy to inform you that your account is now eligible for the $100 reward. You will receive this reward shortly as part of your account’s continued good standing.

However, please be advised that your account has been placed in a warning status and will be monitored. Any further unusual activity may result in immediate account closure.

Eric 🔗
Eric 🔗 (@guest_2007271)
February 18, 2025 18:38
  A

That’s awesome! I hope that you don’t squander your 2nd chance.

fdic
fdic (@guest_2007466)
February 18, 2025 23:15
  A

Thats good news. May I ask what was the time line of them coming back with this?
thanks

A
A (@guest_2008615)
February 20, 2025 11:57

It was maybe 3-4 biz days after I sent my reply to the account closure email. I sent to both the operations and support emails.

gisted
gisted (@guest_2005209)
February 15, 2025 16:42

Surprisingly I’m still not shut down. I remember reading a comment saying to limit transactions to 1-2 each day. Before the bonus my usage was mostly 1-2 transactions each day but normally only one. a few times I did 3 transactions but they were always very low amount like slightly over $1. I would go to grocery stores self check and use spare change to get it down to a low number to maxmize round up. These purchases were always like around $1-2 dollars. I always made $1.xx payments to my ultiity company frequently.

after the bonus hit I’ve been doing 2 transactions daily and sometimes 3. still low dollar amount in the $1.xx range. Mainly just putting it on utilities. Currently at 53 round ups as of today.

Kate
Kate (@guest_2004286)
February 14, 2025 09:42

Is anyone elses account completely gone? I cannot login with my password or username. i tried to reset my account, but im not getting any notifications on my email. this is crazy!!!

Gadget 🕵️‍♂️ Bank Bonus Geek 🔗
February 14, 2025 14:37

They closed plenty of accounts, rather than pay those pesky $100 bonuses. Kate

Check your email for subj: Your ZYNLO Account(s) are being closed

They will mail a check for your balance and should arrive in a week or two. GL.

Give them a call to confirm.

Kate
Kate (@guest_2004788)
February 14, 2025 19:26

What irks me is that I was able to direct message on the Zynlo account and one rep told me not to worry and that she will keep my account open. Now i got a new email after i emailed them about not being able to access my account and access the old messages.

“Thank you for reaching out to us! We are hapy to assist with your banking needs.

I apologize, we are unable to address any account specifics via email. Please give us a call at 1-844-996-5622 and ask to speak with Operations. Their hours are M-F 9am – 5pm EST.

I hope this helps! Should you have any other questions or concerns, please feel free to reach back out to us at any time.”

I was promised that the account would remain open, yet they shut it down. That’s so messed up 🙁

Eric 🔗
Eric 🔗 (@guest_2005494)
February 16, 2025 09:04

What did the rep write exactly when she told you that “she will keep [your] account open” and did you keep a print screen of that? It’s hard to believe that a rep would be dumb enough to guarantee that your account would never be closed no matter what!

Gadget 🕵️‍♂️ Bank Bonus Geek 🔗
February 16, 2025 22:43

I hear ya. I think it was a little phony to call me, saying that going forward to behave, and then close the account weeks later when no additional transactions had taken place. But whatever… they are going to do what they are going to do.

A
A (@guest_2007161)
February 18, 2025 17:11

They may have locked your account for fraud and not actually closed it if you didn’t get the account closure email. This is what happened to me at first when I did an external transfer.

fdic
fdic (@guest_2003080)
February 12, 2025 10:29

Does anyone else keep getting this? I have already done 2 deposits and more than 20 debit trans

Time’s running out—earn your extra $100 from us!
Don’t let this offer pass you by—just complete all 3 steps to earn an extra $100 on us!

Open a More Spending Account  (You’ve done this )Make two separate deposits of at least $500 each into your More Spending Account during your first 45 days as an account holder.Complete at least 20 point of sale (POS) debit card transactions during the same period of time.That’s it!

Christopher Robin 🔗💰
Christopher Robin 🔗💰 (@guest_2003131)
February 12, 2025 12:17

fdic The last time I received one of the emails was 1/27/25. I met the requirements toward the end of January.

DP719
DP719 (@guest_2003165)
February 12, 2025 13:26

The last time I received such email was 1/28/25. Completed requirements in mid January.

fdic
fdic (@guest_2003267)
February 12, 2025 16:26

Christopher Robin DP719

After getting that email, they sent me the closure email 🙂

Eric 🔗
Eric 🔗 (@guest_2003286)
February 12, 2025 17:13

Why would you smile about them closing your account?

fdic
fdic (@guest_2003294)
February 12, 2025 17:38

Because I dont give a rat’s a$$ about what some guy at some crappy scummy bank decides to do 🙂
It was free money, sometimes you get it, sometimes you dont.

I am not sure if anyone knows what pattern they are using to close the accounts (including the clowns running this bank)

Tikky 🔗 👈
Tikky 🔗 👈 (@guest_2003335)
February 12, 2025 19:13

My assumption is that the backend gremlins were requested by management to stop the bonus spigot. The best defense now is to just carpet bomb the crap out of them via sh!t posting how these clowns operate. They had potential as a usable bank till they decided to alienate customers with pulling shenanigans with non-bonus payout lowering interest rate and acct. closure, losers!

fdic
fdic (@guest_2003367)
February 12, 2025 19:53

They can clearly specify a limit on qty and amount etc but wont and then get pissed. My usage was not that bad either. I sometimes use coupons etc so my total is genuinely low

Eric 🔗
Eric 🔗 (@guest_2003287)
February 12, 2025 17:14

BTW, if you had listened to my advice weeks ago, you probably wouldn’t have had your account closed!

Karl
Karl (@guest_2003389)
February 12, 2025 20:45

I kept getting them for a month after completing the 2 deposits. I got 1 more the day after my 20th debit so I made a 21st just in case one hadn’t counted.

No more since the bonus posted, but that was just a few days later. So maybe they stop when the bonus goes pending.

fdic
fdic (@guest_2003498)
February 13, 2025 00:21

Thanks Karl . I got a closure email a few hours after that email asking me to do 20 debit transactions 🙂

hami
hami (@guest_2002917)
February 11, 2025 22:41

My complaint to OCC regarding Zynlo account closure was forwarded to The Massachusetts Division of Banks (“Division”) and they just forwarded me the Zynlo’s BS response without any assessment or finding of wrongdoing. I submitted a rebuttal with facts/evidence that zynlo conveniently failed to provide. https://www.mass.gov/how-to/file-a-complaint-with-the-division-of-banks

Hank
Hank (@guest_2001676)
February 10, 2025 14:59

Got the account closure email as well. I did a bunch of the no-no’s during the first month of account opening and completed the requirements. I surprisingly did get the $100 bonus, I guess they only now got around to scrutinizing my account. They didn’t immediately shut off my account access after sending the account closure email so I was able to transfer everything out.

John
John (@guest_2000360)
February 7, 2025 20:04

Hit and miss on the payouts. My .02 and .03 swipes at the pump of 10 x 2 = 20 debits didn’t raise a red flag? Only a call from Nathan. I don’t need someone hovering over my debit card usage. Thank you Zynlo for the $120.

fdic
fdic (@guest_2000363)
February 7, 2025 20:06

I am guessing you were one of the earliest ones

John
John (@guest_2000391)
February 7, 2025 21:08

First batch that was sent out, I guess.

Andrew
Andrew (@guest_1999270)
February 6, 2025 11:56

“ZYNLO reserves the right to monitor and assess ZYNG Match transactions for unusual and unnatural use of this benefit. At our sole discretion, ZYNLO may determine that an account has displayed unusual or unnatural use of the ZYNG benefit. Once an account has been identified for using ZYNG in an unnatural manner based on typical customer behavior, ZYNLO reserves the right to (1) remove the account from any and all promotions and campaigns, (2) implement a pause, or pursue closure of the account, and (3) reclaim any ZYNLO Match contributions associated with transactions deemed unnatural or in violation of the ZYNG program.”
_____________________________________________________________________

So they base it off “Typical Customer Behavior” which can fluctuate over time.

If they can’t afford to pay it out then why don’t they just set up a limit where the card acts like a normal debit card without the zyng once a customer reaches that limit for the specified time period instead of calling people up and sending emails threatening to shut the account down?

Gadget 🕵️‍♂️ Bank Bonus Geek 🔗
February 6, 2025 19:58

Highly doubt it’s because they “can’t afford to pay it out”. They set the ambiguous rules, and selectively decide when to enforce them. Andrew

favo🔗
favo🔗 (@guest_1998679)
February 5, 2025 14:39

Update for those who received the ” Account pending closure” Email:

Flinally I was able to speak with customer service, customer service couldn’t find any Information on this matter and then transfer me to operations.

Operations said there is a 7 day grace period before the account is permanently closed, during this period account holders can transfer the money out. After that the remaining money will be sent by check. And these account holders whose accounts are closed by them are put on blacklist and no future accounts with them can be opened.

Gadget 🕵️‍♂️ Bank Bonus Geek 🔗
February 5, 2025 14:43

Crooks and fraudsters… that’s who we are! Awesome!

I’ll probably put a $1 back into the account just so they have to take the time to mail a 73-cent post.

fdic
fdic (@guest_2000366)
February 7, 2025 20:08

Milli recently mailed me a check for $0.01 and guess what Citi’s stupid app wont accept the check saying the amount does not match whats written on the check 🙂

I didnt do it on purpose though, I emptied out the account as I knew they were closing but they credited 1c interest on the last day.

Gadget 🕵️‍♂️ Bank Bonus Geek 🔗
February 7, 2025 20:12

Yeah, I have received one cent checks before.

I am sure you have a different bank that you can deposit it into…

Karl
Karl (@guest_2002209)
February 10, 2025 21:21

Etrade froze all my accounts a couple of years ago. They also reversed a $12k ACH to another FI and froze that in 0% checking for over a month. It took a CFPB complaint and hours on the phone to get my accounts unfrozen.

I closed all but my IRA as soon as as I got access. Then I switched my IRA to paper statements and transferred out all but $1.

I’m still getting paper statements. 🙂

fdic
fdic (@guest_2002256)
February 10, 2025 22:14

I remember opening Etrade bank account in late 2022 as they were close to the top at that time. Every time I will link a new account, they will lock me out without telling me. They used to have really long holds and of course you cant talk to their security dept. Their security folks were beyond redemption, would ask me for statements from bank that I never even linked with or never even had an account with. I had only 4 accounts linked and they told me my behavior was very suspicious. I filed a profanity laden CFPB complaint calling out all their stupidity, thinking that I am ok with losing this account but surprisingly the guy who responded agreed with all of it and said corrective action will be taken.
But guess what 6 months later tried linking another account and they again locked my account 🙂

Matt
Matt (@guest_2002378)
February 11, 2025 07:34

Yes. This is the way.

Gadget 🕵️‍♂️ Bank Bonus Geek 🔗
February 18, 2025 18:41

Got my $1 acct balance check today. Cost them 69 cents to mail. That’s not the number I think of when I think of Zynlo.

PaulinTexas
PaulinTexas (@guest_1998695)
February 5, 2025 15:08

That’s funny. I have them on my blacklist !

fdic
fdic (@guest_2003268)
February 12, 2025 16:27

favo🔗 Does the debit card still work for those 7 days?

Karl
Karl (@guest_2003394)
February 12, 2025 21:03

LOL. If you get the email here are fun 2 experiments to try:

  1. Pick a quiet time at the self checkout and buy grapes until it stops working.
  2. Write a $0.01 script and open a beer.